Executel is seeking a proactive billingual Mid Level RTA & Workforce to oversee the daily operations of our automatic dialer system and lead uploads for a fast-paced sales floor . This is a mission-critical role that requires real-time monitoring, quick problem-solving, and coordination with our telecom engineers and developers to keep systems running smoothly.

Key Responsibilities

- Upload and manage lead files into our CRM/dialer platform based on predefined templates (Excel formatting).
- Review lead quality and sales results to identify high-performing lists and optimize daily uploads.
- Monitor dialer queues and system health continuously to ensure agents are always connected to live calls.
- Act as the first point of contact for technical issues with the dialer or lead system; escalate to internal developers or telecom engineers when needed.
- Analyze call/sales trends to support lead strategy and dialing configuration.
- Work closely with supervisors to ensure full utilization of the sales team throughout the day.
- Respond quickly to system issues — when the dialer stops, all agents are waiting. Time is critical.





Requirements :

- Prior experience in a similar operational or support role within a call center environment.
- Moderate Excel knowledge (formatting, template matching). No advanced formulas required.
- Solid analytical thinking to assess list performance and suggest improvements.
- Excellent communication and coordination skills — must be able to work closely with developers, telecom engineers, and sales leaders.
- Comfortable working under pressure in a time-sensitive environment.
- Highly organized and detail oriented.
- Bilingual (English and Spanish).

What We Offer

- Salary based on experience :

- Monday to Friday schedule (Weekends off)

- 40 hours/week (Business hours)

- Long-term contract

- Growth opportunities in a dynamic and tech-driven company

Executel is committed to building an inclusive and agile team. We value diverse backgrounds, practical skills, and the ability to solve real-world problems quickly.

Tipo de puesto: Jornada completa

📌 Rta & Workforce (Bogotá)
🏢 EXECUTEL
📍 Bogotá