Role Overview

We are looking for a Junior Partner Management Executive to support our partner ecosystem by delivering a smooth, responsive, and high-quality partner experience. This role focuses on daily partner support, onboarding assistance, issue tracking, and coordination with internal teams to ensure partners receive timely and accurate service.

This is a hands-on role suited for someone who is organized, customer-focused, and eager to learn partner operations in a fast-paced environment.

Key Responsibilities

Partner Support & Client Experience

Act as a first point of contact for partner-related enquiries via email, ticketing system, or internal portals.

Provide timely first responses and maintain clear, professional, and empathetic communication.

Ensure partners are kept informed on progress and resolution timelines.

Ticketing System & SLA Management

Handle partner enquiries and requests through the assigned ticketing system.

Ensure tickets are correctly categorized, prioritized, and assigned.

Meet defined Service Level Agreements (SLAs) for first response and resolution.

Monitor ticket status and follow up proactively to avoid SLA breaches.

Escalate tickets when necessary while maintaining ownership until closure.

Partner Onboarding Support

Assist with partner onboarding tasks such as documentation tracking, system setup follow-ups, and status updates.

Ensure onboarding-related tickets and requests are processed according to SOPs and SLAs.

Issue Tracking & Cross-Team Coordination

Coordinate with Sales/BDMs, Back Office, Finance, and Tech teams to resolve partner issues.

Track dependencies and ensure internal teams respond within agreed timelines.





Communicate clearly with partners when delays occur.

Data Accuracy & Quality Control

Maintain accurate ticket records and partner data in internal systems.

Perform basic checks on rebates, commissions, and partner configurations before escalation.

Flag data discrepancies or recurring issues to senior team members.

Process & Continuous Improvement

Follow established SOPs and workflows for partner support.

Identify recurring ticket trends, common partner pain points, or process gaps.

Contribute suggestions to improve response time, accuracy, and partner satisfaction.

Requirements

Experience & Skills

1–3 years of experience in Customer Support, Client Services, Operations, or Account Support.

Strong customer service mindset with attention to detail.

Comfortable using internal systems, CRMs, or ticketing tools (training will be provided).

Good written and verbal communication skills in English.

Ability to manage multiple requests and prioritize tasks effectively.

Personal Attributes

Patient, polite, and solutions-oriented.

Willing to learn and accept feedback.

Organized and dependable with good follow-up habits.

Comfortable working in a team-based, process-driven environment.

Nice to Have

Experience handling support tickets or queues (Freshdesk/Zendesk)

Exposure to fintech, trading, or partner/affiliate programs.

Russian language proficiency is a plus, especially for partner-facing communication.

Additional languages are an advantage.

What We Offer

Structured onboarding and on-the-job training.

Clear career progression into Partner Management or Account Management roles.

Supportive team environment with hands-on guidance.

Opportunity to develop strong client experience and operational skills.

📌 Junior Partner Management Executive (Colombia)
🏢 Doo Prime
📍 Colombia