UnifyCX is expanding and seeking a Talent Acquisition Supervisor to support and oversee recruitment operations in Colombia. This role is idóneo for a hands-on recruiting leader who thrives in high-volume, fast-paced environments and enjoys developing recruiters while driving hiring results.
- Oversee full-cycle recruitment for assigned business units or programs.
- Support execution of hiring plans aligned with workforce projections.
- Monitor requisition progress and ensure adherence to recruitment timelines.
Team Supervision :
- Provide day-to-day oversight, coaching, and support to recruiters.
- Conduct regular check-ins to review pipeline health, productivity, and quality metrics.
- Assist in onboarding and training new recruiters.
- Support performance management and development planning for team members.
Sourcing & Talent Attraction :
- Guide recruiters in leveraging job boards, social media, referrals, and sourcing tools.
- Support development of targeted sourcing strategies for high-volume and hard-to-fill roles.
- Contribute to employer branding initiatives and local recruiting events as needed.
Social Media & Engagement :
- Assist in executing social media recruitment campaigns.
- Collaborate with marketing when needed to promote open roles.
- Ensure consistent employer messaging across sourcing channels.
- Support implementation of assessment tools and structured interview practices.
Reporting & Compliance :
- Track and report recruitment metrics such as time-to-fill, pipeline activity, and recruiter productivity.
- Ensure recruitment practices comply with Colombian labor regulations and company policies.
- Identify process gaps and recommend improvements to enhance efficiency.
Stakeholder Partnership :
- Serve as a primary point of contact for assigned hiring managers.
- Escalate complex hiring challenges to Talent Acquisition leadership as needed.
Qualifications :
- Bachelor’s degree in Human Resources, Business Administration, or related field (preferred).
- 3-5+ years of recruiting experience, preferably in a BPO or high-volume environment.
- Prior experience mentoring, leading, or coordinating recruiters.
- Strong understanding of Colombian labor market dynamics and employment regulations.
- Experience managing recruitment metrics and working with ATS platforms.
- Strong communication and organizational skills.
- Fluent in Spanish and English (written and spoken).
About UnifyCX : UnifyCX is a transformative AI-powered customer experience platform that enables organizations to deliver efficient and impactful service solutions. Through a blend of strategy, omnichannel support, analytics, and AI-driven tools, we help clients achieve measurable business outcomes while maintaining a strong focus on data protection, scalability, and talent enablement.
UnifyCX is a certified minority-owned business and an Equal Opportunity Employer committed to fostering an inclusive workplace.