Lead Commercial Operations That Strengthen Global Manufacturing Customer Success Partnerships

Drive the operational excellence behind ambitious manufacturing business growth. As a Commercial Operations Manager, contribute to a US company where strategic coordination, executive collaboration, and customer relationships strengthen commercial performance. Through Emapta, gain direct international leadership exposure, influence evolving business operations, and build a meaningful long-term general career alongside exceptional top 1% talent and accomplished industry professionals worldwide.

Job Overview

- Employment type: Indefinite-Term Type Contract
- Shift: Day Shift | Monday-Friday, 9:00 AM-5:00 PM Eastern US Time | Weekends Off
- Work setup: Onsite | Connecta 26, Colombia

Exciting Perks Await!

- 5-day workweek
- Weekends off
- 20 vacation days in total
- Prepaid medicine
- Fully customized Emapta laptop and peripherals
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime office locations in Bogotá and Medellín
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

Must-Have Requirements

- 3 to 5 years of professional experience in coordination, project management, or account operations.
- Excellent written and verbal English communication skills, including strong grammar and professional business correspondence.
- Bilingual proficiency in Spanish and English (required).
- Strong organizational skills and ability to manage multiple priorities under pressure.
- Exceptional attention to detail, consistent follow-through, and strong deadline management.
- Availability to work East Coast US business hours, aligned with the client's operational requirements.
- Confidence and professionalism in customer calls and interactions with manufacturing partners.
- Residence in Bogotá, Colombia, or willingness to relocate, with mandatory onsite attendance at a shared office.
- Previous in-person people management experience, preferably with exposure to team leadership and office operations.
- Practical experience with CRM platforms such as Attio, HubSpot, Salesforce, Pipedrive, Notion, Airtable, or Monday.com, with the ability to demonstrate specific involvement in system usage, configuration, administration, or implementation.

Ideal Experience

- Experience in contract manufacturing coordination.
- Experience in logistics or supply chain coordination.
- Experience in agency operations or client services.
- Experience in procurement coordination.
- Experience in customer account management or account operations.
- Formal project management experience, including the coordination of deliverables, stakeholders, and deadlines.
- Experience in sales operations support.
- Ability to collaborate with an AI & Automation Systems Engineer to identify operational gaps, recommend improvements, and prioritize a shared development backlog.
- Experience with structured accountability frameworks, including weekly scorecards, objectives and key results (OKRs), or comparable recurring performance reviews.




- Previous exposure to manufacturing operations across any industry.

Preferred Certifications

- Project Management Professional (PMP) or Certified Associate in Project Management (CAPM).
- PRINCE2 Foundation.
- Lean Six Sigma Yellow Belt or Green Belt.
- Salesforce Certified Administrator or HubSpot Academy CRM Certification.
- Google AI Essentials.

AI & Operational Tools

- Proficiency in ChatGPT.
- Familiarity with Claude.
- Experience with CRM and automation platforms such as Attio, Noloco, or n8n.
- Proficiency in Notion, Airtable, or Monday.com.
- Experience with Google Workspace and Gmail.
- Experience with Microsoft Outlook.
- Familiarity with Calendly or comparable scheduling platforms for executive calendar coordination across multiple email accounts.
- Experience with Granola or comparable AI meeting transcription tools for call notes and action item documentation.
- Proficiency in Microsoft Excel.

Ideal Candidate Fit

- Proactive and solutions-oriented approach to work
- Exceptional organizational skills
- Strong process-oriented and systems-driven mindset
- High level of responsiveness and attention to detail
- Professional written and verbal communication skills
- Ability to prioritize workloads based on importance and urgency
- Ability to remain calm and composed under pressure
- Ability to thrive in a fast-paced environment with competing priorities
- Coachable, resourceful, and receptive to feedback
- Ability to manage ambiguity and ask insightful questions
- Ability to manage multiple tasks and responsibilities simultaneously
- Confidence in leading people and resolving conflicts to achieve positive business outcomes

Your Daily Tasks

- Manage SV-to-manufacturer task tracking, ensuring every open item across all deals has an assigned owner, dependency owner, and due date
- Manage SV-to-customer task tracking using email communications and transcribed call notes, ensuring every open item has an assigned owner, dependency owner, and due date
- Manage weekly manufacturer priority recaps to ensure alignment on outstanding tasks and priorities
- Escalate stalled quotes and samples in accordance with the five-business-day rule
- Maintain the production calendar and monitor schedule adherence
- Update specification sheets as customer requirements change, ensuring any impact on quotations is addressed
- Prepare for and support the implementation and ongoing management of a new CRM, including data quality, field discipline, data migration, and team adoption
- Enforce task ownership, deadline accountability, and process adherence across the team
- Provide operational and administrative support to the CEO, including meeting scheduling, follow-ups, and daily and weekly prioritization to allow greater focus on important, less urgent activities




- Collaborate closely with the AI Engineer on CRM development, workflow optimization, and technology stack integrations
- Oversee team productivity, workflow efficiency, and collaboration within the growing Bogotá-based team

Office Leadership and Growth

- Assume the role of on-site Office Manager as the Bogotá team expands, overseeing daily operations and team performance
- Foster a culture of accountability, collaboration, continuous improvement, and adherence to established processes and deadlines
- Develop and maintain operational procedures, documentation, and training guides to support team growth
- Support the recruitment, onboarding, training, and coaching of additional Project Managers and Commercial Operations Managers
- Take on increasing people management and operational leadership responsibilities as the company scales

What Success in This Role Looks Like

- Maintain consistent deal progression across all stages without repeated follow-ups from the CEO.
- Ensure timely, professional communication and follow-through with customers, brands, and manufacturer partners.
- Establish clear standard operating procedures (SOPs), organized operational data, and a reliable CRM that supports independent team access.
- Accelerate quotation and sample turnaround times while reducing operational bottlenecks.
- Strengthen proactive communication, deadline management, and accountability across internal teams, customers, and contract manufacturers.
- Enable the CEO to dedicate significantly more time to revenue generation and strategic business priorities.
- Foster a high-performance Bogotá team culture aligned with the Florida team's commitment to ambition, accountability, and continuous improvement.

About the Client

Our client is a US-based manufacturing and supply chain solutions provider that helps consumer brands transform innovative ideas into market-ready products. They specialize in contract manufacturing, custom packaging, product development, ingredient sourcing, and scalable production solutions. Serving nutraceutical, personal care, cosmetics, and consumer packaged goods industries, they connect emerging and established brands with reliable manufacturing partners. Through integrated supply chain expertise, quality assurance, strategic collaboration, and operational excellence, they streamline production, strengthen partnerships, accelerate product launches, and support sustainable business growth worldwide.

Join the Top 1% Talent. A Better Career. A Better Life.

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,200 clients worldwide and a team of more than 13,000 talented professionals, Emapta continues to set new standards in the industry.

Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.

#EmaptaEra

📌 Commercial Operations Manager (Bogotá)
🏢 Emapta Global
📍 Bogotá