Sezzle is seeking a dynamic Manager, Tier 2 Support to lead the escalation team, ensure fast, defensible decisions, and reduce escalations by identifying root causes with Product, Risk, and Engineering. The role reports to the Director of Insights in Customer Experience. You will shape SOPs, ensure customer privacy, and drive efficiency in a fast-growing environment while leveraging AI tools to boost productivity and insights.
📌 Tier 2 Support Manager (Bogotá)
🏢 Sezzle
📍 Bogotá
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