Welcome to a workplace where everyone passionately believes in one purpose Our company's commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters. With 70 years of experience, we are the leading strategic partner, providing specialized solutions for airlines, airports, and enterprises across 21 countries throughout The Caribbean and Latin America. At GCG, we believe the secret recipe for a perfect team blends talent, focus, and discipline. We seek these qualities in candidates eager to thrive in a diverse and multicultural environment. Our comprehensive solutions include Sky Dining, Airport Dining, Aviation Support, and Culinary. With a team of over 5,500 highly skilled experts dedicated to excellence, we uphold the highest standards of quality and service. We are committed to elevating travel & culinary experiences for all our customer's journeys, becoming the top choice in the region.

JOB PURPOSE The Excellence Assurance Lead is accountable for the Group’s corporate assurance program, providing an objective assessment of compliance and control effectiveness across operational processes, management systems, and applicable customer requirements. The role ensures that findings are consistently evaluated, corrective action plans adequately address identified gaps, and closure decisions are supported by evidence of effective implementation. The role leads the Excellence Assurance team, directs customer compliance verification, and turns assessment results into actionable insights for management.



It also strengthens local assessment capabilities and coordinates the sharing of validated lessons and good practices with Operational Excellence and QHSE.

Duties & Responsibilities include, but are not limited to:

Corporate Assurance Strategy & Planning

Develop and maintain a risk-based corporate assurance program covering the operational processes, management systems, and customer requirements within the department’s scope. Establish assessment priorities using risk exposure, previous findings, incidents, customer concerns, operational changes, and station performance. Define assessment objectives, scope, frequency, resource requirements, and expected deliverables for approval by the Director of Excellence & Integration. Coordinate participation from OPEX, QHSE, and qualified local representatives, ensuring appropriate technical competence and objectivity. Adjust the program when significant risks or emerging concerns require additional verification, escalating resource or priority conflicts. Maintain visibility of coverage gaps and communicate their implications to the Director.

Assessment Methodology & Consistency

Own the corporate audit and assessment methodology, including evidence requirements, sampling approaches, finding classification, reporting, and dispute handling. Ensure assessment tools reflect current requirements approved by the relevant technical or process owners. Establish consistent criteria for evaluating compliance and control effectiveness across stations,



while accounting for applicable local and customer requirements. Review assessment reports to ensure conclusions are clear, proportionate, and supported by traceable evidence. Resolve inconsistencies in interpretation through consultation with the responsible technical pillar, preserving the objectivity of the assessment. Maintain assessor competence and calibration, assigning technical experts where specialized knowledge is required.

Corporate Assessments & Control Effectiveness

Lead the execution of the corporate assurance program and participate in assessments according to risk, complexity, and business priorities. Evaluate whether controls are appropriately implemented, consistently applied, and effective in addressing the risks and requirements they are intended to manage. Challenge unsupported declarations of compliance and request additional evidence or verification when necessary. Approve findings and classifications within the established governance framework, ensuring consistent treatment across stations. Communicate significant findings promptly to station management, the responsible pillar, and the Director, according to established escalation requirements. Protect assessment objectivity by avoiding assignments in which personnel would independently assess work they directly designed or implemented.

Corrective Action Acceptance & Closure

Hold accountability for the formal acceptance of corrective action plans arising from corporate audits and for the closure or reopening of associated findings. Require responsible owners to provide adequate root cause analysis, corrective actions, accountable owners, completion dates, and evidence of effectiveness. Obtain technical val

📌 Excellence Assurance Lead (Colombia)
🏢 GCG Colombia
📍 Colombia