Service Provider will coordinate international logistics for an assigned portfolio of wine and spirits clients, with a focus on ocean transportation, vendor coordination, and client relations, from origin through last-mile delivery in the US.

Scope of Services

Service Provider will perform the following services. Service Provider determines the methods, sequence, and schedule used to deliver them.

End-to-end import and export coordination. Coordinate the full import and export process for an assigned portfolio of wine and spirits clients, across all modes of transportation with an emphasis on ocean freight, working with:

- o Suppliers (international and domestic)
- o Freight forwarders
- o Freight carriers
- o US Customs and Border Protection
- o Regulatory entities
- o Warehouses
- o Clients, as authorized by us

Customs documentation. Collect, analyze, and distribute the documentation required for customs clearance, in coordination with our customs entry specialist.

Rate negotiation. Obtain freight quotes and negotiate rates with forwarders and carriers. Rates become final only once approved us.

Last-mile transportation. Coordinate transportation of goods from US ports to final destination.

Receiving and inventory. Receive inbound goods into designated third-party warehouses and keep inventory current in our online systems.

Transaction processing. Prepare and process purchase orders, invoices, transfer orders, and related logistics transactions.

Shipment tracking. Maintain current tracking records for all shipments assigned to Service Provider.

Data accuracy. Keep shipment, inventory,



and transaction data accurate and consistent across our systems, including its real-time reporting platform.

Delivery scheduling support. Coordinate with logistics team on delivery schedules and order placement to support adequate stock levels and timely fulfillment.

Client and vendor relations. Maintain effective working relationships with clients and third-party vendors on assigned shipments.

Client projects. Complete client-specific logistics projects when requested in writing by the Point of Contact, with scope and any fee change agreed before work begins.

Deliverables and Service Standards

- Shipment tracking log
- Current for all assigned shipments; updated within (1 business day) of any status change

- Customs documentation package

- Complete and sent to the customs entry specialist
- no later than (2 days) before vessel or truck arrival

- Rate quotes

- (At least 2) quotes obtained and submitted for approval before booking

- Last-mile delivery

- Booked within (1 business day) of customs release

- Inventory receipt entries

- Entered in systems within (1 business day) of warehouse receipt

- Purchase orders, invoices, transfer orders

- Processed within (1 business days) of request, with (99%) data accuracy

- Exception reporting

- Delays, holds,



discrepancies, or damage reported to the Point of Contact within (same business day) of discovery

- Status summary

- (Weekly) summary of open shipments and exceptions

We may request correction of any deliverable that does not meet these standards. Repeated shortfalls are handled under the governing agreement, not through employee-style performance management.

Required Expertise

- At least 2 years of international logistics experience, with hands-on import and export work across all modes of transportation and an emphasis on ocean freight.
- Beverage logistics experience (preferred)
- Working knowledge of US import and customs documentation
- Intermediate to advanced Excel skills
- Excellent written and verbal English communication, including by phone and video
- Strong problem-solving skills and close attention to detail
- The ability to balance multiple shipments and priorities against deadlines
- The ability to communicate clearly and assertively with management, vendors, and high-profile clients

Service CoordinationPoint of contact.

The International Freight Manager, or designee, assigns client portfolios and shipments, approves rates, answers questions, and accepts deliverables. For vendor-placed personnel, contract matters go through the vendor.

Availability.

Service Provider will be reachable for time-sensitive shipment issues during (9 a.m. to 6p.m. Eastern, Monday through Friday) to align with carrier, broker, and US Customs hours. Service Provider otherwise sets its own working hours.

Systems access and co

📌 International Logistics Coordinator (Colombia)
🏢 Cloudstaff
📍 Colombia