About the Company

FPB Investment Properties is a South Florida-based real estate brokerage and property management company specializing in investment properties, residential real estate, and vacation rentals.

We believe in delivering exceptional customer experiences and never compromising on hospitality or service.

Position Overview

We are looking for a reliable, organized, and communication-focused Operations & Administrative Coordinator to support our daily business operations.

The idóneo candidate will be responsible for handling administrative tasks, monitoring communication channels, responding to customer inquiries, coordinating operational activities, and ensuring timely follow-ups. This role requires strong written communication skills, attention to detail, problem-solving abilities, and the ability to manage multiple responsibilities independently.

Key Responsibilities

- Customer Communication & Guest Support

- Monitor and respond to customer inquiries through the company's official communication channels.
- Manage incoming communications through: Company phone line, Business WhatsApp account, Vacation rental booking and communication platforms, including Airbnb, Vrbo, Quo and Hostaway.
- Respond to guest inquiries, booking-related questions, and general customer requests professionally and promptly.
- Forward complex issues or requests to the appropriate team members.
- Ensure all customer communications are handled with professionalism and a hospitality-focused approach.
- Maintain proper follow-ups to ensure inquiries and requests are not overlooked.

2. Administrative Support
- Maintain and organize company documents, records, and operational information.
- Assist with preparing reports, updating spreadsheets, and maintaining trackers.




- Manage email correspondence and internal documentation.
- Coordinate schedules, appointments, and follow-ups when required.
- Support management with day-to-day administrative requirements.

3. Operations Coordination
- Monitor daily operational tasks and ensure timely completion.
- Coordinate with internal team members, property managers, vendors, and other stakeholders.
- Track pending requests, operational issues, and outstanding tasks.
- Assist with coordinating property-related activities and guest requirements.
- Identify communication gaps or recurring operational issues and bring them to management's attention.
- Follow established company procedures and help maintain smooth workflows.

4. Reporting & Communication
- Provide regular updates on completed tasks, pending requests, and operational concerns.
- Maintain accurate records of customer inquiries and their resolution status.
- Communicate important updates and escalations to management.

Required Skills & Qualifications

- Excellent written and verbal English communication skills.
- Strong organizational and administrative abilities.
- Experience in customer support, administration, operations, or coordination.
- Comfortable using WhatsApp, email, spreadsheets, and online communication platforms.
- Ability to multitask and prioritize responsibilities.
- Strong attention to detail and follow-up skills.
- Proactive approach to problem-solving and task ownership.
- Ability to work independently in a remote environment.

Preferred Experience

- Experience in real estate, property management, or vacation rental operations.
- Familiarity with Airbnb, Vrbo, Hostaway, or similar booking platforms.
- Experience handling customer inquiries and coordinating with remote teams.

📌 Senior Operations Manager (Colombia)
🏢 FPB Investment Properties
📍 Colombia