Welcome to TP, a global leader in AI-powered digital business services where technology meets human empathy. Generating over €10 billion in annual revenue and backed by a global team of nearly 500,000 passionate experts, we partner with the world’s most iconic brands across nearly 100 countries in over 300 languages. By combining advanced artificial intelligence, proprietary technology, and high-touch human care, we redefine digital customer experience, process automation, and enterprise solutions.

As a certified Great Place to Work across almost 100 countries, our foundation is built on an inclusive culture and a genuine sense of belonging. Whether you are driving digital transformation, elevating client success, or building cutting‑edge solutions, your talent is the key to unlocking what’s next.

Why This Role Matters

In this role, you will serve as the executive product leader accountable for establishing scalable, cross-suite platform capabilities (horizontal leverage) and embedding them into mission‑critical, domain‑specific enterprise workflows (vertical outcomes) that global clients and operational teams adopt at scale. You will set the product vision, define the architectural and functional roadmap, steer multi‑pod delivery teams, and ensure rapid, dependable execution from discovery to general availability. Your initial portfolio spans specialized AI offerings for Banking & Financial Services, Collections, Sales, and Healthcare, with additional verticals to follow as the platform matures.

You will operate alongside dedicated enterprise partners: a GTM Owner who drives pipeline, pricing, packaging, and commercial deal closure; a Delivery Owner who secures client onboarding, operational adoption,



and long‑term value realization; and an Executive Sponsor who champions the product suite across C‑suite forums.

This role bridges two complementary enterprise product dimensions:

- Horizontal Platform (Core Leverage): Foundational, reusable platform primitives —including semantic search/RAG pipelines, shared agent runtimes, multi‑agent orchestration engines, tool execution registries, model evaluation/observability frameworks, and enterprise‑grade trust and safety guardrails.
- Vertical Solutions (Domain Value): Tailored, context‑rich applications addressing specific industries and operational domains (e.g., Banking & Financial Services, Collections, Sales, and Healthcare) that solve high‑friction workflows and drive clear ROI metrics.

How You Will Make an Impact

- Define and communicate an ambitious, unified multi‑year vision for both the horizontal AI platform and its vertical application lines, articulating value credibly to executive sponsors, enterprise buyers, and technical build teams.
- Own the product portfolio P&L; and drive the end‑to‑end product strategy from conceptualization to revenue scale, balancing horizontal platform leverage with high‑margin vertical business outcomes.
- Own the global product roadmap, making disciplined build vs. buy vs. retire decisions and prioritizing capabilities that scale globally without splintering into one‑off customizations.




- Translate complex business requirements and domain‑specific enterprise processes into structured, engineering‑ready roadmaps, PRDs, and functional specifications.
- Set the standards and quality bar for core lifecycle artifacts: Business Requirements Documents (market opportunity, JTBD, user personas), Product Requirements Documents (scope, platform primitives, target UX), and Functional Design Specifications (system behavior, state management, latency/accuracy benchmarks).
- Hold final go/no‑go authority at key portfolio stage gates: problem validation, market viability, risk/governance clearance, and production release.
- Build and lead a general organization of (X) people, hiring and developing product and engineering leaders, organized into multi‑disciplinary development pods (8–11 members each), spanning Product Managers, UX Designers, Data Engineers, AI/ML Engineers, Full‑Stack Developers, and QA Engineers.
- Scale team capacity dynamically—from seed MVP pods to multi‑pod configurations—while rigorously enforcing platform reusability and preventing bespoke, single‑client code divergence.
- Embed domain depth in every vertical by staffing pods with industry subject‑matter experts and co‑designing workflows with TP’s operations teams who run these processes for clients at scale today.
- Coordinate technical dependencies across central data platforms, core AI infrastructure, and vertical applications to protect delivery commitments.
- Partner closely with GTM and Delivery Owners across the entire lifecycle: concept definition, pilot commercialization, production rollout, and recurring value capture.
- Enable client‑facing technical solutions

📌 Head of Horizontal and Vertical Products (Colombia)
🏢 Tp
📍 Colombia