Regional Sales Support Specialist, Integral Vertical Sales, North America

Eager to advance your career within our Global Vertical Sales team? Under a unified global strategy, this role supports the North American regional sales efforts and provides a fantastic opportunity to leverage your existing knowledge and experience. Your contributions will directly impact revenue and client success, further enhancing your professional growth within our business.

Job Purpose

The Regional Sales Support Specialist helps the North American Vertical Sales team work more efficiently by handling important administrative and sales support tasks. This support allows sales reps to focus more on building customer relationships and closing deals. This role suits someone who is organized, pays close attention to detail, and knows how to use internal tools to deliver fast, accurate support.

By keeping data clean, following standard processes, and tracking sales consistently across regions, the Regional Sales Support Specialist helps the team stay aligned and supports the company’s growth goals.

Key Responsibilities:

- NAM Quotation and Pricing Support:

- Oversee and process spot freight rate requests.

- Coordinate internal approvals and documentation for rate offers.

- Ensure timely and accurate follow-up on all offers.

- Maintain and update regional quotation dashboards and monthly KPIs.





- Review recurring transactional spot quotes to see if these can potentially be turned into regular/recurring business.

- Bid and Tender Administration:

- Provide administrative support for bid platforms when Tender Management is not involved.

- Ensure alignment with compliance/legal guidelines for bid responses.

- System and Reporting Support:

- Extract and consolidate reports from internal tools (Smart Hub, Creatio, operating systems) as required.

- Maintain clean, up-to-date data to support regional sales performance tracking.

- Contracts:

- Upload customer contracts and related documents into the legal system and work with sales reps to bring contracts to a close.

Job Requirements

Skills and Qualifications

- Minimum of 2-3 years of experience in a sales support, administrative role,or operations ideally within the freight forwarding, logistics, or transportation industry.

Min: to understand air, ocean, drayage transportation operations and ability to quote

- Technical Skills:

- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

- Experience with CRM systems is a plus.

- Strong organizational skills and a keen eye for detail in administrative tasks and documentation.

- Proactive and highly organized with ability to work under pressure and manage multiple tasks simultaneously.

- Strong team player with a positive and collaborative attitude.

- Strong English written and verbal communication skills.

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