Amazon is seeking a Manager-Workflow for Customer Experience Metrics in Bogotá. The role leads a team of Business Analysts focused on shift planning, scheduling, headcount alignment, and operational improvements across multiple sites and time zones.
The position emphasizes AI-driven transformation, capacity planning, and performance reporting to protect service levels and reduce costs. Collaboration with CS Operations, Finance, and Technology is essential.
📌 Workflow Manager — AI-Driven Capacity (Bogotá)
🏢 Hilton
📍 Bogotá