## Excellence Assurance LeadSolicitar: Totalmente remoto: GCG\_Colombia-Remoto: GCG\_El Salvador-Remoto: GCG\_Paraguay-Remoto: GCG\_Antigua\_Saint John: GCG\_Guatemala-Remoto: Tiempo completo: Publicado hoy: JR Bienvenido a un entorno laboral en donde todos creemos en un mismo propósitoNuestro compromiso como empresa va más allá de las tareas; se trata de dar propósito a cada acción. Nos dedicamos a trabajar con pasión y con un enfoque al cliente únicos en cada aspecto de nuestro negocio, creando un ambiente donde tu contribución realmente importa.
Con 70 años de experiencia, somos el principal socio estratégico, proporcionando soluciones especializadas para aerolíneas, aeropuertos y empresas en 21 países de todo El Caribe y América Latina.
En GCG, creemos que la receta secreta para un equipo perfecto combina talento, enfoque y disciplina. Buscamos estas cualidades en candidatos deseosos de prosperar en un contexto diverso y multicultural.
Nuestras soluciones integrales incluyen Sky Dining, Airport Dining, Aviation Support y Culinary. Con un equipo de más de 5,500 expertos dedicados a la excelencia, mantenemos los más altos estándares de calidad y servicio. Estamos comprometidos a mejorar la experiencia de todos nuestros clientes, convirtiéndonos en la opción principal en la región.JOB PURPOSEThe Excellence Assurance Lead is accountable for the Group’s corporate assurance program, providing an objective assessment of compliance and control effectiveness across operational processes, management systems, and applicable customer requirements. The role ensures that findings are consistently evaluated, corrective action plans adequately address identified gaps, and closure decisions are supported by evidence of effective implementation.




The role leads the Excellence Assurance team, directs customer compliance verification, and turns assessment results into actionable insights for management. It also strengthens local assessment capabilities and coordinates the sharing of validated lessons and good practices with Operational Excellence and QHSE.Duties & Responsibilities include, but are not limited to: Corporate Assurance Strategy & Planning· Develop and maintain a risk-based corporate assurance program covering the operational processes, management systems, and customer requirements within the department’s scope.
· Establish assessment priorities using risk exposure, previous findings, incidents, customer concerns, operational changes, and station performance.
· Define assessment objectives, scope, frequency, resource requirements, and expected deliverables for approval by the Director of Excellence & Integration.
· Coordinate participation from OPEX, QHSE, and qualified local representatives, ensuring appropriate technical competence and objectivity.
· Adjust the program when significant risks or emerging concerns require additional verification, escalating resource or priority conflicts.
· Maintain visibility of coverage gaps and communicate their implications to the Director.Assessment Methodology & Consistency· Own the corporate audit and assessment methodology, including evidence requirements, sampling approaches,



finding classification, reporting, and dispute handling.
· Ensure assessment tools reflect current requirements approved by the relevant technical or process owners.
· Establish consistent criteria for evaluating compliance and control effectiveness across stations, while accounting for applicable local and customer requirements.
· Review assessment reports to ensure conclusions are clear, proportionate, and supported by traceable evidence.
· Resolve inconsistencies in interpretation through consultation with the responsible technical pillar, preserving the objectivity of the assessment.
· Maintain assessor competence and calibration, assigning technical experts where specialized knowledge is required.Corporate Assessments & Control Effectiveness· Lead the execution of the corporate assurance program and participate in assessments according to risk, complexity, and business priorities.
· Evaluate whether controls are appropriately implemented, consistently applied, and effective in addressing the risks and requirements they are intended to manage.
· Challenge unsupported declarations of compliance and request additional evidence or verification when necessary.
· Approve findings and classifications within the established governance framework, ensuring consistent treatment across stations.
· Communicate significant findings promptly to station management, the responsible pillar, and the Director, according to established escalation requirements.
· Protect assessment objectivity by avoiding assignments in which personnel would independently assess work they directly designed or implemented.Corrective Action Acceptance & Closure· Hold

📌 Excellence Assurance Lead (Colombia)
🏢 GCG Constructionnsulting Pty
📍 Colombia