Shape the Future with TP

Welcome to TP, a global leader in AI-powered digital business services where technology meets human empathy. Generating over €10 billion in annual revenue and backed by a global team of nearly 500,000 passionate experts, we partner with the world’s most iconic brands across nearly 100 countries in over 300 languages. By combining advanced artificial intelligence, proprietary technology, and high-touch human care, we redefine digital customer experience, process automation, and enterprise solutions.

As a certified Great Place to Work® across almost 100 countries, our foundation is built on an inclusive culture and a genuine sense of belonging. Whether you are driving digital transformation, elevating client success, or building cutting-edge solutions, your talent is the key to unlocking what’s next.

Why This Role Matters

TP, a global leader in human+AI business services, is pioneering ethical, intelligent, and data-driven solutions that modernize the debt recovery and accounts receivable ecosystem.

As Product Owner – AI Solutions (Collections & Debt Recovery), you will take full product ownership of our specialized AI collections portfolio. This role requires a unique blend of deep collections domain expertise and proven AI product management leadership. Reporting to the Head of Product – Horizontal & Vertical Products, you will define product strategy, drive multi-year roadmaps, spearhead commercialization, and scale market-ready solutions across diverse enterprise clients and integral operating environments.

You will harness TP’s horizontal platform infrastructure (centralized RAG, conversational voice/omnichannel AI engines, multi-agent frameworks, and real-time observability) to deliver high-performing vertical recovery solutions—such as predictive propensity-to-pay models, personalized digital repayment assistants, automated dispute resolution, and strict compliance-monitored voice agents.

You will lead the end-to-end Agile product pod, translating regional debt recovery regulations and contact strategies into intuitive software experiences that dramatically optimize cash collection while safeguarding brand reputation and regulatory compliance.

How You Will Make an Impact

- Define and execute the multi-year product strategy and roadmap for TP’s Collections AI portfolio, identifying high-friction debt recovery workflows and translating them into scalable, high-converting product offerings.
- Champion vertical product strategy across early-, mid-, and late-stage collections, integrating predictive intelligence, digital self-service, and conversational voice AI.
- Bridge TP’s centralized horizontal platform capabilities (speech analytics, LLM orchestration, evaluation guardrails) into purpose-built collections workflows that deliver measurable recovery lift.
- Enforce multi-tenant platform architecture and reusability across client deployments,



avoiding one-off bespoke code to ensure frictionless scaling across international markets.
- Drive end-to-end commercialization of vertical AI recovery products in close collaboration with the GTM Owner, shaping pricing architectures, contingency-aligned models, recovery yield targets, and client ROI calculators.
- Lead cross-client and cross-market expansion, adapting product capabilities to local debt recovery market dynamics, banking integrations, and regional collections practices.
- Serve as the principal product evangelist and technical authority in enterprise client pursuits, commercialization pitches, and executive demonstrations.
- Align with Delivery Owners and operational leadership to track borrower adoption, promise-to-pay fulfillment, and client margin expansion.
- Formulate and maintain core product artifacts: BRDs, PRDs, detailed user stories, conversation trees, and acceptance criteria built to satisfy consumer credit and collection statutes (e.g., FDCPA, Regulation F, CFPB rules, TCPA, GDPR).
- Define intelligent omnichannel recovery pathways: integrating SMS, WhatsApp, conversational voice, and self-service payment portals with real-time settlement negotiation logic.
- Own stage-gate reviews across all phases: legal/compliance validation, model bias assessment, payment gateway integration, and user acceptance testing.

Pod Leadership & Agile Execution
- Direct multi-disciplinary build pods (8–11 members each), guiding Product Managers, UX Designers, Data Engineers, AI/ML Engineers, Full-Stack Developers, and QA Engineers.
- Collaborate with Data Platform teams to build and standardize predictive risk features and delinquency scoring models on TP’s lakehouse architecture.
- Lead client roll-outs from initial onboarding assessment to production go-live, ensuring seamless connectivity into client billing engines and core collections software (e.g., FICO, CGI, Latitude).
- Work in continuous alignment with Legal, Compliance, and Privacy teams to establish automated consent management, calling-window guardrails, and real-time sentiment/hardship escalations.

Your Roadmap to Success

- Formulate and gain leadership sign-off on the multi-year Collections AI Product Charter, 12-month release roadmap, and global regulatory compliance blueprint.
- Successfully build, take to market, and deploy a production-grade digital/voice collection solution driving automated settlement and payment arrangement workflows across at least two major enterprise clients.




- Establish repeatable rollout templates to accelerate cross-client onboarding, achieving multi-market deployment readiness within target regions.
- Demonstrate proven performance benchmarks (e.g., >15% lift in promise-to-pay fulfillment, >30% digital self-service resolution rate, and validated client ROI).
- Achieve 100% adherence to FDCPA, TCPA, and applicable regional collections regulations with zero compliance violations across automated outreach channels.
- Ensure core agent models, speech pipelines, and analytics telemetry are powered by TP’s horizontal AI platform.

What You Bring to the Team

- 6–10+ years of progressive product management or technical solutions ownership experience, with at least 3+ years leading technical delivery pods in an Agile/Scrum environment.
- Deep, demonstrable expertise in Accounts Receivable Management (ARM), debt collection operations, credit servicing, or consumer finance, including familiarity with collections platforms, dialer ecosystems, and digital negotiation strategies.
- Track record of defining, launching, and managing AI/ML-driven products in production (e.g., predictive propensity-to-pay models, conversational voice/omnichannel AI, autonomous agents, or automated settlement engines).
- Demonstrated success taking enterprise or B2B software products from concept to commercial launch, structuring pricing/ROI models, and scaling products across multiple enterprise clients and international regulatory jurisdictions.
- Robust working knowledge of debt collection regulations and outreach frameworks (FDCPA, Regulation F, TCPA, CFPB guidelines, and regional consumer credit rules).
- Proven capability in authoring high-quality user stories, managing complex sprint backlogs, negotiating architectural trade-offs, and leading release cycles with distributed engineering pods. Certifications like CSPO or SAFe POPM are an advantage.
- Bachelor’s or Master’s degree in Business, Computer Science, Finance, Engineering, or a related field.

Pre-Employment Screenings

By TP policy, employment in this position will be contingent on your successful completion of and passage of a comprehensive background check, including global sanctions and watchlist screening.

Important | Policy on Unsolicited Third-Party Candidate Submissions

TP does not accept candidate submissions from unsolicited third parties, including recruiters or headhunters. Applications will not be considered, and no contractual association will be established through such submissions.

Culture & Belonging

At TP, we are committed to fostering a diverse, equitable, and inclusive workplace. We welcome individuals from all backgrounds and lifestyles and do not discriminate on the basis of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

📌 Product Owner, AI Solutions - Collections & Debt Recovery (Colombia)
🏢 Tp
📍 Colombia