Work Setup: Remote

Salary:
Equipment: Company Provided Start Date: ASAP Schedule: 8:00 AM to 5:00 PM Colombia Standard Time | Monday
- Friday or Tuesday
- Saturday The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner. What does a day in the life of a Customer Service Representative look like?
• Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as, phone, email, or chat
• Provides in-depth information about products and services to customers
• Resolves complex customer issues in a timely and efficient manner
• Follows up with customers to ensure that their issues have been resolved to their satisfaction
• Properly and accurately document customer interactions in the organization’s CRM
• Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently
• Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs




• Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules
• Collaborate with other departments as needed to resolve customer issues
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned What are the required qualifications of a Customer Service Representative?
• 2 years of previous customer service experience, preferably in a call center environment
• Strong communication skills, both verbal and written
• Knowledge and experience with a CRM preferred
• Proficient in using computers and various software applications
• Hubspot experience is a plus Ninja Perks and Benefits
• Competitive compensation
• Adherence to government-mandated benefits
• Opportunities for skills training and personal and professional development Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready? If you are interested, you can access your instant interview here: https://alpharun.com/i/QYgwFEFrptm617iki9qHM

📌 Customer Service Representative (Colombia)
🏢 SupportNinja
📍 Colombia