CONFIDENTIAL SEARCH

Legal Intake & Client Acquisition Specialist

Bilingual Spanish/English | U.S. Personal Injury | Remote

$10-$15 USD per hour + uncapped performance bonuses | 40 hours per week

CONFIDENTIAL OPPORTUNITY: This search is being conducted by a recruiting partner on behalf of a high-growth U.S. Personal Injury law firm. The firm's identity will be disclosed to qualified candidates at the appropriate stage of the interview process.

Position Overview

This is not a traditional intake role. We are seeking an experienced Legal Intake & Client Acquisition Specialist who can build trust quickly, lead complex conversations, overcome objections, and convert qualified Personal Injury opportunities into signed clients.

You must know how to close. The right candidate does more than answer calls and gather information. This person takes ownership of the client's journey, follows up with discipline, and consistently turns qualified leads into retained clients.

Compensation & Benefits

- $10-$15 USD per hour, based on experience, Personal Injury knowledge, language proficiency, and demonstrated closing ability
- Uncapped performance-based bonuses tied to measurable results
- 40-hour workweek
- 10 days of paid time off
- 10 paid holidays based on the employee's country holiday calendar
- Performance recognition and incentive opportunities
- Annual travel opportunities based on performance
- Career advancement and expanded responsibility for high performers

There is no fixed ceiling on performance bonuses. Strong results can create greater earning and advancement opportunities.

What You'll Own

Client Acquisition & Closing
- Manage high-value inbound and outbound leads from initial contact through signed representation.
- Conduct detailed consultations with prospective Personal Injury clients.
- Build trust and credibility quickly while maintaining control of the conversation.
- Identify the prospect’s needs, concerns, decision barriers, and urgency.
- Clearly communicate the value of legal representation.
- Confidently ask qualified prospects to retain the firm and complete the signing process.
- Handle objections involving fees, timing, competing firms, hesitation, and representation.
- Follow up strategically with undecided, unresponsive, or difficult-to-reach prospects.
- Re-engage leads that may have previously been considered lost.




- Identify viable opportunities that may have been overlooked during the initial intake process.

Personal Injury Intake
- Gather complete and accurate information regarding accidents, injuries, medical treatment, insurance coverage, liability, property damage, and prior representation.
- Evaluate timelines and case facts for completeness and potential eligibility.
- Recognize intake red flags and determine when attorney review or escalation is required.
- Maintain detailed, accurate, and timely documentation in the intake platform or CRM.
- Ensure qualified cases transition smoothly to the appropriate legal team.
- Deliver an excellent client experience from the first interaction.

Performance Expectations This is a fast-paced, metric-driven position. You will be expected to take ownership of results, including:
- Lead-to-client conversion rate
- Signed cases
- Speed to lead and response time
- Contact rate
- Follow-up activity
- Lead recovery
- Intake quality and accuracy
- Client experience

You are not being hired simply to answer calls. You are being hired to acquire clients and contribute directly to the growth of the firm.

Minimum Qualifications

- 3+ years of relevant experience in legal intake, Personal Injury intake, client acquisition, high-volume sales, or another conversion-focused environment
- Proven closing experience converting leads, prospects, or potential clients into signed clients or customers
- Fluent Spanish with the ability to conduct professional client conversations
- C1-C2 level English proficiency with excellent verbal communication, comprehension, and professional vocabulary
- Strong objection handling and negotiation skills.
- Excellent active listening and consultative communication skills.
- The ability to communicate with empathy while maintaining direction and control of the conversation.
- Strong follow-up discipline and personal accountability.
- Experience using CRMs, intake platforms, phone systems, or similar technology.
- Experience working against measurable KPIs, conversion targets, or sales goals.




- The ability to manage a high volume of leads without sacrificing quality or accuracy.

Candidates without closing experience will not be considered.

Highly Preferred Experience

- Previous experience with a U.S. Personal Injury law firm.
- Experience converting motor vehicle accident leads.
- Experience handling premises liability, wrongful death, or other Personal Injury inquiries.
- Experience recovering leads that were previously lost, undecided, or unresponsive.
- A record of consistently meeting or exceeding conversion targets.
- Experience using intake conversion reports, sales dashboards, or KPI scorecards.
- Experience handling a high volume of U.S.-based prospective clients.
- Experience coaching or mentoring junior intake or sales professionals.
- Recognition as a top performer in intake, sales, or client acquisition.

The Person Who Will Succeed Here Competitive: You take pride in your performance and want to operate at a high level.

Persuasive: You know how to guide a conversation toward a decision without sacrificing trust.

Empathetic: You understand that prospective clients may be experiencing one of the most difficult moments of their lives.

Persistent: You continue following up when others stop, while remaining professional and respectful.

Accountable: You take ownership of your numbers, activity, accuracy, and client experience.

Hungry: You want to earn more, improve your skills, and take on greater responsibility.

A Closer: You understand the difference between having a good conversation and securing a signed client.

Be Prepared to Discuss Your Results

Qualified candidates should be prepared to discuss measurable examples from prior roles, including:

- Conversion rates
- Signed clients or cases
- Monthly lead volume
- Follow-up strategies
- Sales or intake KPIs
- Objection-handling examples
- Lead-recovery results
- Examples of difficult prospects successfully converted

Apply If you have 3+ years of relevant experience, fluent Spanish, C1-C2 English, and a proven ability to close, we want to hear from you. This opportunity is designed for professionals who believe strong performance should create greater earning and career opportunities.

$12-$15 USD per hour + uncapped performance bonuses

Apply confidentially today.

Job Type: Full-time

Work Location: Remote

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