Guesty is seeking a Customer Success Team Lead to manage our SMB segment in the Americas. You will lead a integral team of 6-8 CSMs serving 1000+ clients, driving retention, upsells, and account growth while building scalable processes and coaching for strategic conversations.
You will work with cross-functional teams to digitalise the customer journey and elevate customer success maturity in a fast-growing SaaS environment.
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📌 Global SMB Customer Success Team Lead (Bogotá)
🏢 Guesty
📍 Bogotá