If you are fluent in English and Spanish and enjoy solving problems for people over the phone, we want to talk to you.

What You’ll Do

- Handle inbound and outbound calls, emails, and chats from US-based customers.

- Answer product, service, billing, and scheduling questions clearly and professionally.

- Resolve complaints with patience and follow through until the issue is closed.

- Log every interaction accurately in the CRM or ticketing system.

- Escalate complex issues to the right team and follow up to confirm resolution.

- Meet daily and weekly targets for response time, resolution rate, and customer satisfaction.

- Keep a quiet, professional home-office setup during your assigned shift.

What We’re Looking For

- Fluent in both English and Spanish. Excellent spoken and written English is the most important requirement: near-native fluency, clear pronunciation, and confidence on the phone with US customers.

- Strong communication and active listening skills; calm and courteous under pressure.

- 1+ year in customer service, call center, or a client-facing role (fresh graduates with outstanding English will be considered).

- Comfortable with computers:



CRM/helpdesk tools, email, Microsoft Office or Google Workspace.

- Reliable high-speed internet, a working laptop/PC, headset, and a quiet workspace.

- Must be based in Colombia.

- Available Monday to Friday, [confirm shift, e.g., 11:00 AM to 8:00 PM Colombia time, aligned with US Pacific business hours].

Nice to Have

- Prior experience supporting US or international customers.

- Familiarity with Zendesk, HubSpot, Freshdesk, RingCentral, or similar platforms.

What We Offer

- Starting at $750 USD per month, paid consistently in USD.

- 100% remote: work from home, permanently.

- Long-term placement with a US company through GlobalBridge Talent.

- Paid onboarding and ongoing coaching on US client communication standards.

- Performance-based raises and a clear path to Senior Agent or Team Lead.

Job Types: Full-time, Part-time, Contract

Application Question(s)

- Are you available to work Monday to Friday, 11:00 AM to 7:00 PM Colombia time (UTC-5)?

Language

- English (Required)

- Spanish (Required)

Work Location: Remote

📌 Customer Support — Fully Remote (US Business Hours) (Colombia)
🏢 GlobalBridge Talent
📍 Colombia