$ 3.000.000,00 (Mensual) Contrato a término indefinido Jornada completa Customer Experience Associate Luxury Home Furnishings Brand

Location: Barranquilla, Colombia

Work Modality: 100% Onsite

Employment Type: Full-Time | Indefinite-Term Contract

Salary: $3,000,000 COP + Transportation Allowance

About the Role

Are you passionate about delivering exceptional customer experiences?

Join a world-renowned luxury home furnishings and interior design brand where every customer interaction matters. We are looking for a Customer Experience Associate who thrives in a fast-paced environment, loves helping people, and is committed to providing white-glove service that exceeds expectations.

This is your opportunity to become a key ambassador for a prestigious brand while building meaningful customer relationships and growing your career in a dynamic, customer-centric environment.

What You'll Do

- Deliver a premium, personalized customer experience across every interaction.
- Represent the brand with professionalism, empathy, and excellence.
- Welcome customers, identify their needs, and connect them with the right solutions.
- Build strong relationships through proactive communication and follow-up.
- Resolve customer concerns with sound judgment and a customer-first mindset.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Educate customers about our luxury products, services, and Interior Design offerings.




- Identify opportunities to connect customers with design professionals.
- Contribute innovative ideas to continuously improve customer satisfaction and operational excellence.

What We're Looking For

- Previous experience in Customer Service, Hospitality, Retail, Luxury Sales, or similar customer-facing roles.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and relationship-building abilities.
- Ability to multitask and work effectively in a fast-paced environment.
- Experience working with CRM platforms, customer service tools, and Microsoft Office applications.
- Positive attitude, professionalism, and passion for creating memorable customer experiences.

Schedule and Availability Requirements

This position requires full schedule flexibility.

- Availability to work Monday through Sunday.
- 42 hours per week.
- 2 days off per week.
- Rotating shifts scheduled between 7:00 AM and 12:00 AM.
- Candidates must be comfortable working varying schedules based on business needs.
- 100% onsite position.

Requerimientos

- Educación mínima: Bachillerato / Educación Media
- 1 año de experiencia
- Idiomas: Inglés

Palabras clave: casa, remoto, remote, teletrabajo, home, marca, brand, trademark

Hace 7 horas (actualizada)

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📌 Customer Experience Associate Luxury Home Furnishings Brand - Barranquilla
🏢 Apex América Colombia
📍 Barranquilla