Job Title

Associate Manager, B2B Sales - Bilingual

The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

You Have

- 1.5+ years proven work experience leading a B2B Sales team

- Fluent in English is a must, B2 minimum

- Experience in operations and strategy building

- Excellent Coaching history
- A record of developing and retaining great employees

- Experience maximizing revenue through best practices

- Experience in Microsoft programs like Word, Outlook and PowerPoint

- Experience working with Salesforce.com or similar CRM

- Experience finding solutions as a manager
- A passion for customer experience and driving team results

- Change Management skills

Preferred

- Leading sales teams in a sales development motion.

- Previous experience in sales teams for SaaS/Cloud products.

You Will

- Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction





- Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date

- Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities

- Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members

- Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories

- Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market direction

- Be a point of escalation for our clients and respond promptly to any issues

- Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed

- Work with client contact on reporting and forecasting

- Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)

- Work with internal functional resources and external partners to develop a coaching platform

- Coordinate team incentives and Sales Performance Incentive Funds

- Partner and build business relationships with all partners to ensure customer expectations are met

- Work with teams and management to improve sales processes and achieve a positive customer experience

- Lead team to buying/renewal process to achieve greater client satisfaction

📌 Associate Manager,B Sales - Bilingual (Bogotá)
🏢 Concentrix
📍 Bogotá