Required for this role

- 3–4 years of experience as a Salesforce Administrator, Salesforce Business Analyst, or in a similar CRM-focused role.
- Hands-on experience with Salesforce Sales Cloud administration, including user management, profiles, roles, permission sets, workflows, validation rules, automation tools, sales processes, and record access management.
- Strong understanding of business analysis practices, including requirements gathering, process mapping, documentation, solution design, and stakeholder collaboration.
- Experience working directly with business stakeholders to identify needs, translate requirements into Salesforce solutions, and recommend best-practice approaches.
- Knowledge of Salesforce reporting, dashboards, custom objects, custom fields, and data management processes.
- Experience with data imports, exports, data cleansing, deduplication, and maintaining data integrity within Salesforce environments.
- Proven experience supporting, troubleshooting, and maintaining Salesforce environments, including resolving user issues and managing complex bi-directional integrations with third-party applications.
- Understanding of Salesforce security models, including roles, profiles, permissions, sharing rules, and related compliance considerations.
- Hands-on experience with Apex and the ability to contribute to Salesforce customization and platform enhancements.
- Upper-Intermediate or higher English level, strong communication skills, and experience delivering user training and supporting change management initiatives.

Your responsibilities

- Maintain, configure, and enhance Salesforce environments,



including user accounts, profiles, roles, permissions, workflows, and platform settings.
- Gather functional and non-functional requirements from business stakeholders and convert them into effective Salesforce solutions.
- Design and implement platform improvements that support sales processes, operational efficiency, and business objectives.
- Create and maintain reports, dashboards, custom fields, automation, and other Salesforce configurations that provide actionable business insights.
- Collaborate with cross-functional teams to deliver customizations, integrations, and platform enhancements.
- Provide user support, troubleshoot system issues, deliver training sessions, and help drive Salesforce adoption across the organization.
- Manage data imports, exports, deduplication activities, and data quality initiatives while ensuring data integrity and security.
- Monitor and support integrations between Salesforce and third-party systems, helping ensure stable and reliable data flows.
- Stay current with Salesforce releases and platform capabilities, identifying opportunities for continuous improvement and process optimization.

What you get Your time off

- Paid vacation and sick leave according to your location
- Local public holidays

Learning & growth

- Sombra University workshops and internal learning programs
- Tech Communities and knowledge sharing sessions
- Language courses and workshops

Mentorship opportunities And even more

- Company-provided work equipment
- Internal referral program
- Events and internal initiatives

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📌 Middle Platform Engineer (Salesforce BA) (Colombia)
🏢 Sombra
📍 Colombia