Schedule: Mon – Thu, 9:00 AM – 6:30 PM EDT | Fri, 9:00 AM – 6:00 PM EDT
About the Company
Join this international Catholic news and media publication, serving a faith-engaged readership
around the world.
The publication has recently introduced a paywall and completed a website transition, and subscriber growth is now at the center of its plan.
Many of its readers value patient, personal help when something doesn't work, so great support is a direct driver of retention.
Why You'll Love Working With Us
An indefinite contract that includes all the Colombian government benefits (13th-month
salary, unemployment insurance, interest on unemployment insurance, health care
service, pension, labor risk administration, 15 vacation leaves per year of service).
2 paid Family Days per year.
3 Paid Time Off (PTO) per year.
Private healthcare with dental insurance for the employee and one dependent.
Computer will be provided.
Member Wellness Program.
What You'll Be Doing
This is a small, hands-on team where subscriber care and email marketing work together.
What
readers struggle with today becomes tomorrow's help article and next week's email:
Responding to subscriber enquiries via the help desk and email: logins, password
resets, access problems, billing, trials, renewals, cancellations and refunds
Building, scheduling and sending newsletters, campaigns and trial-to-paid nurture
sequences in Mailchimp
Helping readers who aren't confident with technology reach their content on desktop, tablet and mobile, explaining each step patiently rather than reading from a script
Escalating genuine platform faults to the website or subscription provider and following them through to resolution
Managing lists, segments and automations, keeping list hygiene and deliverability healthy, and testing subject lines and send times




Coordinating social media scheduling and routing subscriber enquiries from social channels into the help desk
Reporting on support volume, email performance, trial conversion and social engagement
Spotting recurring issues, building a help centre or FAQ library, and proposing ways to improve retention
What You'll Bring
2+ years of experience in customer support and/or email marketing, with strong capability in one and demonstrable skill in the other
Exceptional written English with a warm, natural tone, not robotic or scripted
Proven ability to explain technical steps simply and patiently to readers who aren't technically confident
Hands-on experience with Mailchimp or a similar email platform (campaign builds, automations, segmentation) and with a help desk or ticketing tool
Ownership and sound judgment: you carry every issue through to resolution and handle subscriber and payment data with full confidentiality
A self-starter mindset, able to work independently in a small organisation with minimal
supervision
Comfort working US business hours (Mon – Fri from 9:00 AM EDT) with reliable high- speed internet and a quiet, private home workspace
Bonus Points For
Experience in digital publishing, news media or another subscription-led content business
Comfort and respect when working with Catholic content and readers
Experience with paywall and subscription platforms, and payment systems such as Stripe
Familiarity with Canva, social media scheduling tools or Google Analytics
Experience building a help centre or knowledge base, or supporting subscribers through a website migration
Disclaimer
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
These tools assist our recruitment team but do not replace human judgment.
Final hiring decisions are ultimately made by humans.
If you would like more information about how your data is processed, please contact us.
#J-*****-Ljbffr

📌 Customer Support & Email Marketing Specialist – Remote | Us Hours | Hmo + Dependent (Bogotá)
🏢 Filta.
📍 Bogotá