Full-Time - Independent Contractor | Remote | Latin America StratifyIQ is seeking a Customer Service Sales Representative to join its growing team.
This role combines customer support with active sales responsibilities, including inbound and outbound calls, SMS, and email communication.
The ideal candidate has a background in BPO or call center environments, is comfortable managing a high volume of customer interactions, and has a sales-oriented mindset focused on turning conversations into business opportunities.
Key Responsibilities Handle a high volume of customer interactions through inbound and outbound calls, SMS, and email.
Provide excellent customer service by addressing inquiries, resolving issues, and maintaining positive customer relationships.
Conduct outbound calls to follow up with leads, re-engage prospects, and generate new sales opportunities.
Identify customer needs, recommend appropriate products or services, and convert leads into sales.
Manage warm leads and maintain consistent follow-up across multiple channels to maximize conversion rates.
Use Google Workspace, including Gmail, Google Sheets, and Google Calendar, to manage communications, track activities, and organize daily workflows.
Maintain accurate customer records, interaction logs, and sales pipeline updates in CRM systems.
Meet performance targets related to customer satisfaction, response times, call volume, and sales conversions.
Qualifications Previous experience in a BPO, call center, customer service, or sales environment.
Proven experience handling high volumes of customer interactions across multiple communication channels.
Strong outbound calling, lead follow-up, and sales closing skills.
Experience using Google Workspace, particularly Gmail and Google Sheets.




Excellent verbal and written English communication skills.
Ability to multitask, manage competing priorities, and work efficiently in a fast-paced environment.
Strong organizational skills, attention to detail, and a results-driven mindset.
Comfort working with CRM systems and performance-based KPIs.
Preferred Qualifications Experience in sales-focused customer service or inside sales roles.
Familiarity with CRM platforms, dialers, and customer communication tools.
Experience managing warm leads, nurturing prospects, and following up through multiple channels.
What Success Looks Like Customer inquiries are handled promptly, accurately, and professionally across all channels.
Warm leads are followed up consistently and converted into sales at a strong rate.
Customer satisfaction, response times, and call volume targets are met on a regular basis.
CRM records and pipeline updates are complete, accurate, and current.
Work Environment This is a full-time, fully remote role based in Latin America.
The position suits someone who works well independently in a fast-paced, metrics-driven environment and is comfortable balancing customer service with active sales responsibilities.
What We Offer Full-time remote work Adaptable paid time off Opportunities for career advancement Ongoing learning and professional development support Who We're Looking For We are looking for a proactive, customer-focused professional who combines strong service skills with a drive to close business.
You should be comfortable making outbound calls, managing a high volume of interactions, following up consistently, and turning customer conversations into sales opportunities.
If you are ready to grow within a collaborative and performance-oriented organization, this role offers the opportunity to make a measurable impact.

📌 Customer Service & Sales Representative (Bogotá)
🏢 StratifyIQ
📍 Bogotá