At ThrivePass, we're on a mission to help employees and businesses thrive through innovative benefits solutions and exceptional member experiences. We're looking for passionate, customer-focused professionals to join our team during our peak Open Enrollment season.
Temporary Engagement Specialist (CDH)
Pereira, Colombia | 100% On-site
Fixed-Term Contract | November 2026 - March 2027
Salary: COP $2,847,100 + Legal Benefits
What You'll Do
- Provide outstanding customer service to members and benefits participants
- Handle inbound and outbound calls with professionalism and empathy
- Research and resolve healthcare benefit inquiries accurately and efficiently
- Collaborate with internal teams to deliver a seamless member experience
- Meet service, productivity, and quality goals in a fast-paced environment
- Support increased call volumes during our busiest benefits season
What We're Looking For
- At least 1 year of experience in customer service, call center operations, claims processing, phone support, or similar roles
- Strong communication and problem-solving skills
- Experience managing multiple priorities while maintaining attention to detail
- Knowledge of Microsoft Word and Excel
- Ability to work independently and as part of a team
- English proficiency at a B2+ level (required)
- Resume/CV must be submitted in English (required)
Nice to Have
- Experience in healthcare, employee benefits, or Consumer Driven Healthcare (CDH) programs
- Previous Open Enrollment or seasonal support experience
- Experience working in a metrics-driven environment
Why Join ThrivePass?
- Paid training and ongoing support
- Opportunity to gain experience with a growing integral organization
- Collaborative and inclusive culture built around our CARE values: Courageous, Accountable, Resourceful, and Engaged
- Potential consideration for future opportunities based on performance and business needs
Important Information
- This is a temporary seasonal position supporting ThrivePass during our annual peak season.
- Contract duration: November 2026 through March 2027.
- 100% on-site role in Pereira, Colombia.
- B2+ English level required.
- Applications without an English resume/CV will not be considered.
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📌 Agente de Servicio al Cliente Temporal (Pereira)
🏢 ThrivePass
📍 Pereira
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