Sherpas is seeking a hybrid frontline support and support engineering role based in Colombia. You will own the support queue end to end, respond quickly to advisors, reproduce issues with logs and SQL, and escalate when needed to engineering in Valencia with a clean reproduction.
You will build knowledge base articles, track metrics, and help reduce recurring issues by proposing in-product fixes. Fluency in English, Spanish, and a CS degree are valued. Remote overlap with US hours is required.