We are seeking L2 Technical Support Specialists who can resolve complex IT issues escalated from L1 teams and provide deskside and field support across hardware, OS, and enterprise applications. The role includes hands‑on installation, configuration, and asset lifecycle management support.
Key Responsibilities:
- Handle escalations from L1 – advanced OS/software/hardware/network troubleshooting.
- Execute IMAC (Installs, Moves, Adds, Changes) and PC refresh activities.
- Maintain and update asset inventory and ServiceNow records.
- Coordinate with field support, end users, and application teams.
- Assist with VPN setup, MFA, BitLocker, and remote access issues.
- Work closely with TechTrack/NexThink for proactive endpoint management.
Required Skills & Qualifications:
- Strong technical skills in Windows 10/11, Mac OS, Microsoft 365.
- Experience with imaging, patching, and software deployment tools (e.g., SCCM).
- Knowledge of asset tracking and IT inventory management.
- Excellent problem‑solving and documentation skills.
- Hands‑on experience with ticketing tools (ServiceNow).
Good to Have:
- Experience supporting SharePoint, PowerBI, and other enterprise apps.
- Exposure to NexThink, Workspace ONE (AirWatch), or similar tools.