Our client is looking for an Operations Manager to lead client relationships, talent operations, and internal team performance while helping shape the next stage of their growth. They operate in the nearshore staffing and recruitment industry, connecting U.S. businesses with skilled Latin American professionals, and have expanded their hiring solutions and longterm talent support services in recent years.

This is a handson leadership opportunity for an experienced professional in staffing, outsourcing, or HR management who enjoys making decisions, resolving complex challenges, and developing systems that support business growth.

The ideal candidate understands the importance of maintaining strong client relationships while ensuring that professionals receive the guidance and support they need to succeed. They will oversee daily operations, lead and develop a team, manage escalations, and establish scalable policies and processes.

Working directly with the companys founder, this individual will have meaningful decisionmaking authority and the opportunity to influence how the organization operates. The environment is collaborative, fastpaced, and peoplefocused, with an emphasis on accountability, continuous improvement, and practical solutions.

Responsibilities
Lead, mentor, and develop the operations team, fostering accountability, collaboration, and continuous professional growth.

Oversee daily client and talent operations, making informed decisions that support service quality and business objectives.

Manage sensitive client and talent escalations, resolving concerns through clear communication, sound judgment, and effective problemsolving.

Partner with the Account Manager to ensure candidates presented to clients meet their expectations, qualifications, and organizational needs.

Develop, implement, and maintain operational policies, HR guidelines, and standard operating procedures SOPs.

Establish consistent processes for compensation adjustment requests, contract modifications,



and transitions from staffing arrangements to directhire placements.

Identify operational inefficiencies and implement improvements that increase productivity, consistency, and scalability.

Evaluate and introduce technologies, workflow automation, and AIpowered tools to streamline processes and reduce repetitive administrative tasks.

Support internal HR management activities, including employee relations, performance management, professional development, and conflict resolution.

Provide guidance to team members on complex client and talent situations, ensuring fair, consistent, and wellinformed decisions.

Collaborate with company leadership to align operational priorities with business objectives and longterm growth strategies.

Requirements
Minimum of 4 years of professional experience in staffing, recruiting, BPO, or outsourcing companies.

At least 2 years of direct people management or team leadership experience.

Handson experience in HR management or account management, preferably involving employee relations, performance management, or clientfacing responsibilities.

Demonstrated ability to manage client relationships, address escalations, and navigate sensitive professional situations.

Strong understanding of staffing business operations, including client service, talent management, and ongoing professional support.

Ability to assess candidate suitability and ensure alignment between professional qualifications and client expectations.

Native or fluent Spanish proficiency and C1level English or higher, with excellent written and verbal communication skills.





Strong decisionmaking abilities, including gathering relevant information, evaluating alternatives, and taking accountability for outcomes.

Excellent organizational, interpersonal, conflictresolution, and analytical skills.

Availability to work fulltime during U.S.aligned business hours, with flexibility to address urgent operational matters.

Qualifications
Previous leadership experience within a staffing agency, recruitment firm, BPO, or outsourcing organization.

Experience supporting U.S.based clients or managing international business relationships is highly desirable.

Knowledge of HR management practices, particularly employee relations, performance management, and talent development.

Experience developing or improving HR policies, operational guidelines, and internal procedures is an advantage.

Previous experience in startups, entrepreneurial organizations, or rapidly growing companies is preferred.

Familiarity with applicant tracking systems ATS, CRM platforms, or HR management software is beneficial.

Exposure to workflow automation, AIpowered productivity tools, or operational optimization technologies is a plus.

Ability to combine strategic thinking with direct involvement in daily operations.

Strong interpersonal judgment, adaptability, and a collaborative leadership approach.

Benefits
FullTime, 100 Remote Work from anywhere in Latin America while collaborating with a team serving the U.S. market.

Leadership and Ownership Take responsibility for important operational decisions and contribute directly to the companys development.

Bolsa de trabajo Colombia ofrecemos puesto de Operations Manager para el sector de Recursos Humanos en la empresa WOW Remote Teams de Bogotá, D.C.. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada completa.

📌 Operations Manager (Bogotá)
🏢 Wow Remote Teams
📍 Bogotá