Job Description

The Content Moderator role is essential in maintaining high-quality, safe, and engaging experiences across social media platforms. It applies content policies consistently, reviews reports of abuse, and enforces compliance with the platform's terms of use. This job requires strong judgment, adaptability, and emotional resilience, as the content moderator needs to identify subtle differences in digital communication and handle sensitive content in a fast-paced environment.

Key responsibilities

Key responsibilities include reviewing and moderating content, enforcing policies, managing sensitive situations, collaborating with internal teams, using moderation tools, analyzing reports, and supporting crisis management efforts. Content moderators will also elevate issues and ensure performance aligns with KPIs. Additionally, they will participate in employee assistance programs and training to promote well‑being while adhering to confidentiality and security protocols. Being part of a top‑notch company, this role demands focus, expertise, and dedication.

A Rater's daily routine begins with punctual arrival at their shift, ensuring adherence to their scheduled start time. Upon entering the operations area, they must validate security measures and check for any prohibited items. Throughout the shift, they engage in productive tasks such as reviewing their off line activities times, analyzing job using the provided requirements, and utilizing various resources like Policy, AI, Magnified Glass, and floor support to perform their duties efficiently.

They actively participate in engagement activities and stay up to date with any Time Warp adjustments and related reporting of novelties. During designated breaks and lunch periods,



they ensure timely returns to their duties. Raters maintain strong communication by reviewing and managing emails, performing Boost reviews, and planning and communicating their leaves requests in advance.

They also stay aligned with policy updates and follow Lexus instructions while seeking support when needed. Consistently adhering to their schedule and making efficient use of available resources and times, such as coachings, DSU, wellness, Lexus, among others ensures the Rater's successful performance throughout the day.

Skills:

Attention to Detail

Resources usage (Tech Savy)

How to search (keywords)

Understanding hierarchies and structure of the policies.

Tools usage

Analysis

Avoiding BIAS and self interpretation - Objectivity

Speed

High focus

Not being overconfident - Always checking resources

English skills

Time management

Willing to help and learn

Open to feedback.

Looking for site security

Emotional intelligence

Learn how to listen and how to ask

Stability

Applicability:

This Notice applies to all job applicants and candidates seeking employment with TaskUs, its subsidiaries, and affiliates (TaskUs", We") globally.

1. PURPOSE

This Candidate Privacy Notice (Notice") explains how TaskUs collects, uses, and protects your personal,



sensitive and biometric information (any information relating to an identified or identifiable natural person, such as names, contact details, identification numbers, and/or any factors relating to a person's identity including information which may be protected under the privacy or data protection laws of the country in which you are applying") during the recruitment and application process. We use this information across our internal and third party platforms to assess your candidacy, conduct legal pre-employment checks, facilitate onboarding, and fulfill our regulatory obligations. This Notice also outlines your data privacy rights and how your information is managed according to local laws.

2. RECRUITMENT PHASES AND DATA COLLECTION

We process your personal information in stages. By engaging in our recruitment process, you acknowledge the following data flows:

Recruitment Stages

Personal Data Collected

Application & Pre-Screening

Name, contact details, preferred language, resume/CV, work history, and educational background, geolocation, work authorization status, date of birth, age, birth location, birth country, and/or nationality, government issued identification number, and screening responses to basic eligibility questions (e.g., age, BPO experience, BPO Account Experience, Shift Availability, Work Onsite), audio/voice recordings via the AI chatbot.

AI Assessments" and Automated Proctoring"

Email address, name, phone number, CV data, designation, login credentials to log in to our third-party platform, test scores, transcripts, vocal data, IP Address, and random screenshots captured by an automated proctor to ensure integrity.

Identity Verification

📌 Content Moderation (Medellín)
🏢 Taskus
📍 Medellín