Softgic S. in Medellín, Colombia, seeks an IT Help Desk Manager to lead the IT Help Desk, Desktop Support, and IT Asset Management operations. You will drive incident resolution, empower teams, and ensure adherence to SLAs across local and offshore teams.
The role requires strong technical troubleshooting and leadership experience, with a focus on process improvement and cost optimization. Collaboration with MSPs, ISPs, and vendors is essential.
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📌 Help Desk & IT Operations Lead (Medellín)
🏢 Softgic S.
📍 Medellín
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