At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.Senior Business Analyst at BairesDevWhat You'll Do- Lead enterprise onboarding and workflow support initiatives.- Gather customer-facing requirements and triage technical issues.- Coordinate technical troubleshooting across teams and stakeholders.- Manage ticket escalation workflows and ensure timely resolution.- Create process maps and onboarding playbooks for enterprise clients.- Communicate effectively with stakeholders,



translating technical concepts for diverse audiences.What We Are Looking For- 5+ years of experience in business analysis or customer operations.- Strong background in technical business analysis and customer operations.- Experience with enterprise onboarding and workflow support.- Proven ability in customer-facing requirements gathering and issue triage.- Experience with technical troubleshooting coordination.- Background in ticket management and escalation workflows.- API-aware communication and documentation skills.- Experience with process mapping and onboarding playbooks.- Strong stakeholder communication skills.- Advanced proficiency in English.Nice To Have- Experience with B2B products.- Background in SaaS platform configuration support.- Familiarity with Freshdesk, Jira, or Zendesk.- Knowledge of Web2/Web3 platform environments.- Experience with UAT coordination.- Basic knowledge of API testing tools such as Postman or similar.How we do make your work (and your life) easier:- 100% remote work (from anywhere).- Excellent compensation in USD or your local currency if preferred- Hardware and software setup for you to work from home.- Versátil hours: create your own schedule.- Paid parental leaves, vacations, and national holidays.- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.Join a global team where your unique talents can truly thrive and make a significant impact!#J-18808-Ljbffr

📌 Senior Business Analyst - Remote Work | Ref290842 (Medellín)
🏢 BairesDev
📍 Medellín