The Endpoint Solutions L3 is a senior technical engineer responsible for the design, support, optimization, and day-to-day operation of enterprise endpoint services, including Windows (SCCM/Intune), Apple (JAMF/macOS/iOS), VDI (Citrix/AWS), and Print Services. This role serves as the highest technical escalation point within the team, providing hands-on engineering leadership, driving automation and service improvements, mentoring L1/L2 engineers, and ensuring service stability, security, and compliance. Key Responsibilities Technical Leadership & Delivery Own and support enterprise endpoint technologies across Windows, Apple, VDI, and Print Services. Act as the primary L3 escalation point for complex technical issues. Lead troubleshooting, incident resolution, upgrades, migrations, and service improvements. Ensure adherence to SLAs, security standards, and operational best practices. Develop and maintain automation using PowerShell and endpoint management tools. Standardize patching, application packaging, deployments, and endpoint configurations. Drive modernization initiatives such as Intune-first management, Apple zero-touch deployments, and cloud-based VDI solutions. Incident & Problem Management Lead technical response for critical incidents (P1/P2).



Perform root cause analysis (RCA) and implement preventative measures. Collaborate across teams to ensure timely issue resolution and service continuity. Team Development & Stakeholder Support Mentor and provide technical guidance to L1 and L2 engineers. Support client-facing discussions, service reviews, and technical reporting. Contribute to continuous improvement initiatives and operational excellence. Required Qualifications Experience 8-11 years of experience in Endpoint, EUC, Infrastructure, or Workplace Technology environments. Minimum 2 years in a senior engineer or technical lead role. Technical Skills Strong hands-on expertise with: Microsoft Intune and SCCM JAMF and Apple device management Citrix VDI (CVAD/DaaS) and AWS WorkSpaces/AppStream Active Directory, Group Policy (GPO), and endpoint security Advanced PowerShell scripting and automation skills. Solid understanding of networking fundamentals and hybrid cloud environments. Process & Governance Strong knowledge of ITIL processes (Incident, Problem, Change, and Service Management). Experience with SLA management, CAB reviews, compliance, and audit requirements. #J-18808-Ljbffr

📌 Endpoint Solutions (Cundinamarca)
🏢 Infinite Computer Solutions
📍 Cundinamarca