Job Description

The Technical Writer - End User Documentation develops and manages product training and knowledge content for a complex clinical trial technology platform. This role goes beyond technical writing. It requires understanding how functionality fits into end-user workflows and the broader content ecosystem. The Technical Writer - End User Documentation works closely with product owners, Customer Engagement, and technical team members to ensure training and knowledge materials are accurate, well-structured, and developed to a high standard.

Role Responsibilities

- Develop and maintain knowledge base articles, job aids, user guides, and training resources alongside each of the four annual software releases.

- Use release overviews and release notes as the source of truth so content is complete and accurate at the time of each release.

- Write clear, precise technical documentation that translates complex functionality into language users can understand.

- Determine where new content belongs within the knowledge base, and how functionality connects across the platform, user roles, and processes.

- Create training assets such as training presentations, training manuals, curriculum materials, and competency assessments. These are delivered as completed assets, not presented live.

- Work with product owners, who serve as subject matter experts, to confirm accuracy. Incorporate review feedback from product owners and the Manager, Technology Training.

- Work with the Customer Success team to build an understanding of clinical research context and the platform.





- Keep team templates and existing materials current with the Technology Training team.

- Support monitoring of knowledge base effectiveness.

- Over time, grow into e-learning development, video tutorials, and other learning formats

Role Clarifications

- This role does not include instructor-led training, in person or virtual.

- This role does not interact directly with external customers.

Qualifications

Requirements

- 5+ years of technical writing or documentation experience for software or SaaS platforms, including long-form technical documentation.

- Proven ability to translate highly technical information into clear, user-friendly content.

- Experience with a knowledge base or content management platform such as Zendesk, Confluence, or SharePoint.

- Demonstrated technical aptitude and the ability to learn complex software quickly.

- Strong attention to detail, accuracy, and critical thinking. Understands context rather than only transcribing requirements.

- Collaborative and comfortable asking subject matter experts questions, and receptive to review and feedback.

- A disciplined self-starter who can work independently in a remote environment.

- Excellent organizational and time-management skills, with the ability to meet release deadlines.

Preferred Qualifications

- Bachelor’s degree in a clinical, science, health-related, or technical communication field.

- Experience in clinical research, life sciences, healthcare, or IT industry.

- Experience with e-learning authoring or video tutorial tools.

- Experience working with agile development teams and release cycles.

📌 Technical Writer - End User Documentation (Medellín)
🏢 Veritas Automata
📍 Medellín