PLEASE SUBMIT YOUR CV IN ENGLISH Location: Remote, Latin America (LATAM) Work Arrangement: Fully Remote Employment Type: Full-Time Openings: 1 Industry: B2B SaaS / Customer Success Compensation: $1,200 to $1,800 USD/month Experience: 2+ years in customer success, account management, or client-facing operations Schedule: Monday to Friday | overlap with U.S.
Eastern Time (ET) English Proficiency: Advanced written and spoken English required Start Date: As soon as possible About the Role We are hiring a Customer Success Associate to own onboarding, renewals and day-to-day support for a portfolio of B2B clients.
This posting is used internally at Emerald to demonstrate our AI assessment flow end to end.
What You'll Do Onboard new clients and guide them through product adoption.
Run weekly or biweekly check-ins and track health scores.
Troubleshoot issues, escalate bugs, and document playbooks.
Partner with sales on expansion opportunities.
Write clear English updates for U.S.-based stakeholders.
What We're Looking For 2+ years in customer success, account management or client support.
Strong written and spoken English.
Comfortable with CRM tools (HubSpot, Salesforce or similar).
Organized, proactive, and calm under pressure.
Based in Latin America and able to work remote full time.