TaskUs in Medellin is seeking an Operations Manager to lead the day-to-day operations of a team of up to 150 FTE, ensuring top-tier customer experience and strong client satisfaction. You will manage client relationships, present performance updates in reviews, mentor team leaders, and drive KPI improvements such as CSAT and resolution rate while scaling operations and retaining talent.
This on-site role requires B2 English and a background in call center management; we value versátil scheduling