Job Title

Service Reliability Engineer

* CVs MUST BE IN ENGLISH *

LOCATION: BOGOTA

SRE's (All Levels)

Open to SRE's with different technical backgrounds and all levels of experience, including cloud-native, platform, and application-focused reliability engineering.

Summary of the role:

We are looking for Site Reliability Engineers (SREs) to join our global teams supporting mission-critical airline platforms and systems.

In this role, you will focus on ensuring system reliability, availability, scalability, and performance, while driving automation and operational excellence across distributed environments.

You will collaborate with globally distributed teams in a follow-the-sun model, supporting production systems and continuously improving reliability and operational processes.

Key Responsibilities:

Reliability & Production Operations

- Ensure high availability, scalability, and resilience of production systems
- Perform incident, problem, and change management following ITIL practices
- Conduct root cause analysis (RCA) and drive resolution of production issues
- Support systems across multiple environments (test, staging, production)
- Participate in on-call / follow-the-sun rotations

Automation & Reliability Engineering

- Automate repetitive operational tasks, deployments, and recovery processes
- Improve system reliability through engineering solutions, not manual fixes
- Contribute to continuous improvement of operational processes and efficiency
- Support implementation of deployment strategies (e.g., blue/green, canary)

Observability & Performance

- Build and enhance monitoring, alerting, and observability frameworks
- Improve visibility across metrics, logs, and traces
- Track and improve SLOs/SLAs and system performance
- Perform proactive reliability analysis and capacity planning

Infrastructure & Platform Reliability

- Operate and support systems across cloud and on-prem environments
- Work with containerized and distributed systems (where applicable)




- Support Linux and/or Windows-based environments depending on the platform
- Contribute to system architecture improvements, resilience, and scalability

Application Reliability (Multi-stack)

- Troubleshoot distributed systems, microservices, and APIs
- Diagnose issues using logs, monitoring tools, and profiling techniques
- Support applications across different stacks, such as: .NET / C# applications (debugging, runtime configuration, IIS); and other backend technologies depending on the system landscape
- Manage runtime configuration, dependencies, and system health

Collaboration & Continuous Improvement

- Partner closely with engineering, platform, and product teams
- Contribute to post-incident reviews and reliability improvements
- Document processes, playbooks, and troubleshooting guides
- Support knowledge sharing and mentoring of junior engineers

Required Skills & Experience:

Core SRE Capabilities

- Experience as a Site Reliability Engineer or in a similar production engineering role (typically 3+ years, adaptable based on seniority)
- Strong experience in production operations and incident management
- Solid understanding of reliability concepts (availability, latency, scalability, resilience)
- Experience working in mission-critical environments

Technical Skills (Versátil Across Stacks)

- Operating systems: Linux and/or Windows Server
- Observability tools: Grafana, Prometheus, ELK, Splunk or similar
- CI/CD and automation tooling (Jenkins, GitHub Actions, etc.)
- Cloud platforms: Azure, AWS, or GCP
- Scripting/programming: Python, Shell, Go, or similar
- Understanding of distributed systems, microservices, and databases
- Familiarity with ITIL processes (incident, change, problem management)
- Container orchestration: Kubernetes, OpenShift
- .NET / C# application debugging and IIS administration
- Automation tools: Ansible or similar
- Event streaming (Kafka), caching, or messaging systems
- Database technologies (SQL/NoSQL)

Soft Skills

- Candidate should have good communication skills in English.
- Strong ownership and reliability mindset
- Ability to perform under pressure in productio

📌 Cloud Engineer/Service Reliability Engineer (Bogotá)
🏢 Amadeus
📍 Bogotá