Lead Commercial Operations That Strengthen Global Manufacturing Customer Success Partnerships

Drive the operational excellence behind ambitious manufacturing business growth. As a Commercial Operations Manager, contribute to a US company where strategic coordination, executive collaboration, and customer relationships strengthen commercial performance. Through Emapta, gain direct international leadership exposure, influence evolving business operations, and build a meaningful long-term general career alongside exceptional top 1% talent and accomplished industry professionals worldwide.

Job Overview

- Employment type: Indefinite-Term Type Contract
- Work setup: Onsite | Connecta 26, Colombia
- 5-day workweek
- 20 vacation days in total
- Fully customized Emapta laptop and peripherals
- Direct exposure to our clients
- Diverse and supportive work environment
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

Must-Have Requirements

- 3 to 5 years of professional experience in coordination, project management, or account operations.
- Excellent written and verbal English communication skills, including strong grammar and professional business correspondence.
- Bilingual proficiency in Spanish and English (required).
- Strong organizational skills and ability to manage multiple priorities under pressure.
- Exceptional attention to detail, consistent follow-through, and strong deadline management.
- Availability to work East Coast US business hours, aligned with the client's operational requirements.




- Confidence and professionalism in customer calls and interactions with manufacturing partners.
- Residence in Bogotá, Colombia, or willingness to relocate, with mandatory onsite attendance at a shared office.
- Previous in-person people management experience, preferably with exposure to team leadership and office operations.
- Practical experience with CRM platforms such as Attio, HubSpot, Salesforce, Pipedrive, Notion, Airtable, or Monday.com, with the ability to demonstrate specific involvement in system usage, configuration, administration, or implementation.

Ideal Experience

- Experience in contract manufacturing coordination.
- Experience in logistics or supply chain coordination.
- Experience in agency operations or client services.
- Experience in procurement coordination.
- Experience in customer account management or account operations.
- Formal project management experience, including the coordination of deliverables, stakeholders, and deadlines.
- Experience in sales operations support.
- Ability to collaborate with an AI & Automation Systems Engineer to identify operational gaps, recommend improvements, and prioritize a shared development backlog.
- Experience with structured accountability frameworks, including weekly scorecards,



objectives and key results (OKRs), or comparable recurring performance reviews.
- Previous exposure to manufacturing operations across any industry.

Preferred Certifications

- Project Management Professional (PMP) or Certified Associate in Project Management (CAPM).
- PRINCE2 Foundation.
- Lean Six Sigma Yellow Belt or Green Belt.
- Salesforce Certified Administrator or HubSpot Academy CRM Certification.

AI & Operational Tools

- Proficiency in ChatGPT.
- Familiarity with Claude.
- Experience with CRM and automation platforms such as Attio, Noloco, or n8n.
- Proficiency in Notion, Airtable, or Monday.com.
- Experience with Google Workspace and Gmail.
- Experience with Microsoft Outlook.
- Familiarity with Calendly or comparable scheduling platforms for executive calendar coordination across multiple email accounts.
- Experience with Granola or comparable AI meeting transcription tools for call notes and action item documentation.
- Proficiency in Microsoft Excel.

Ideal Candidate Fit

- Proactive and solutions-oriented approach to work
- Exceptional organizational skills
- Strong process-oriented and systems-driven mindset
- High level of responsiveness and attention to detail
- Professional written and verbal communication skills
- Ability to prioritize workloads based on importance and urgency
- Ability to remain calm and composed under pressure
- Ability to thrive in a fast-paced environment with competing priorities
- Coachable, resourceful, and receptive to feedback
- Ability to manage ambiguity and ask insightfu

📌 Commercial Operations Manager (Bogotá)
🏢 Emapta Global
📍 Bogotá