Signa is a general enterprise SaaS platform that detects and removes illicit online product trade across social media, marketplaces and search engines. We protect leading consumer goods, pharmaceutical, alcohol and FMCG brands across 10+ countries in the Americas, and we're expanding into India.

THE ROLE

You'll own a portfolio of Signa's most strategic enterprise clients. You'll lead the relationship up to the C-suite, make sure each brand protection program delivers measurable impact, and grow every account. Professional English is mandatory for this role.

WHAT YOU'LL DO

- Own executive relationships across Legal, Brand Protection, Security and C-suite teams
- Be the client's main point of contact and escalation path
- Run regular business reviews to report results, agree on priorities and present new capabilities
- Build strategic account plans and meet revenue, retention and expansion targets
- Identify and close growth opportunities: new countries, brands, platforms and services
- Lead proposals, negotiations, renewals and contract amendments
- Translate client needs into clear requirements for Operations, Product, Data and Legal
- Lead onboarding and rollouts in new markets
- Visit clients in person occasionally for key meetings

WHAT YOU BRING

- 3+ years in strategic account management,



enterprise customer success or business development in B2B SaaS or a related industry
- A track record of growing enterprise accounts and meeting revenue targets
- Experience engaging stakeholders up to C-suite level
- A strong commercial mindset and confidence negotiating enterprise contracts
- The ability to turn data into business stories and action plans
- Availability for occasional in-person client visits
- Professional English, written and spoken (mandatory)
- Professional Spanish, written and spoken

NICE TO HAVE

- Background in brand protection, anti-counterfeiting, IP enforcement or marketplace integrity
- Experience with consumer goods, pharma, alcohol or FMCG clients

WHAT WE OFFER

- Indefinite-term contract and 100% remote work, with occasional client visits
- 18 days of PTO per year, plus the public holidays of your country
- A clear career path in Account Management and Customer Success
- Access to the latest AI tools, plus training and certifications
- Work that matters: every account you grow takes more illicit products off the market

WHAT WE VALUE

Learn more at www.signaip.com Join us in making commerce safer and more trustworthy.

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📌 Customer Success Lead (Colombia)
🏢 Signa
📍 Colombia