IntouchCX is seeking an AI Operations & Optimization Manager to lead bot performance, quality, and continuous improvement initiatives. You will partner with Client Partners, Operations, CX, Product, Technology, Analytics, and other stakeholders to drive prioritized enhancements.
You will oversee a multidisciplinary AI operations team, coordinate cross-functional efforts, and ensure timely delivery of improvements with measurable impact on customer experience and efficiency.
📌 AI Performance (Colombia)
🏢 IntouchCX
📍 Colombia
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