We are hiring experienced Bilingual Collections Agents in Barranquilla, Colombia, to join our growing team.
This role is idóneo for a collections professional who is comfortable handling challenging conversations, negotiating payment arrangements, and working toward clear performance targets while maintaining a professional and compliant customer experience.
We are particularly interested in candidates with BPO or contact center collections experience, especially those who have worked in third-party collections and are familiar with FDCPA and collections compliance requirements.
What You'll Do
- Handle inbound and outbound collections calls with customers professionally and confidently
- Contact customers regarding delinquent accounts and work toward appropriate resolutions
- Negotiate payment arrangements based on established guidelines
- Handle objections, resistance, and difficult conversations while maintaining professionalism
- Follow collections policies, procedures, and applicable compliance requirements
- Maintain accurate documentation of customer interactions, account activity, and payment arrangements
- Meet individual and team performance targets
- Follow up consistently on outstanding accounts
- Protect customer information and maintain appropriate confidentiality
- Communicate effectively with English- and Spanish-speaking customers
Our recruitment process is designed to identify candidates with the experience, communication skills, and collections knowledge needed to succeed in the role.
The process may include:
- Resume review (English resumes only)
- Pre-screen questionnaire
- One-way video interview
- Live interview
Important
- This is an English-speaking role requiring strong verbal and written English communication skills.
- Please upload your resume in English. Spanish resumes will not be accepted.
Requirements:
What We're Looking For
- At least 1 year of BPO or contact center collections experience
- Experience handling inbound and outbound collections calls
- Experience negotiating payment arrangements and resolving delinquent accounts
- Knowledge of FDCPA and collections compliance requirements
- Fluent English communication skills, both written and spoken
- Fluent Spanish communication skills
- Experience handling customer objections and difficult collections conversations
- Experience working toward individual or team collections performance targets
- Previous third-party collections experience is an advantage
- Must be located in Barranquilla, Colombia, and able to work on-site