Sutherland Digital Outcomes is seeking a Support Delivery Manager (SDM) to act as the trusted advisor for NICE's customers, maintaining a strategic relationship across client units and ensuring service excellence. The SDM will be the primary interface between Customers and NICE's support organizations, handling escalations and driving RCA/Best Practices.Your role includes managing critical issues, facilitating resolution across NICE internal teams, and mentoring engineers from a technical#J-18808-Ljbffr