What You Can Expect : This position is to handle a full operational desk and ensure that the airfreight, sea freight and domestic operations are running smoothly to our customer’s full satisfaction.

- Manage full operational set of booking, documentation, costing, billing, filing, coordination, quoting, tracking and customer service.
- Knowledge of FMC AND NVOCC, rules and regulations.
- Good customer service and communication skills ability to build rapport with clients to win more freight forwarding opportunities and coach the team to develop the same.
- Keep track of team productivity, identify areas that need improvement, initiate trainings.
- Support the Branch Managers to monitor operational KPIs and guide operators in areas that need improvement.
- Ensure operational compliance with established corporate policies, procedures and standards in accordance with government regulations
- Support Branch Managers in ad hoc tasks and projects.




- Performs other responsibilities and completes tasks as directed by management

What You Bring :

- 4+ years of operational experience in air and ocean 3PL with proven track record in operational excellence
- Bachelor's Degree preferred
- Prior supervisory experienced preferred
- Excellent customer service skills
- Team player with ability to work with cross-functional teams
- Ability to multitask and work under pressure
- Excellent communication and people skills
- Ability to prioritise work
- Ability to train and instruct others and willingness to assist
- Accustomed to working in a fast-paced, dynamic environment
- Comfortable using metrics to manage staff and drive improvements
- Comfortable with IT and systems use
- Ability to display professionalism and courteousness at all times

📌 Operations Supervisor (Bogotá)
🏢 Rhenus Group
📍 Bogotá