Senior Cloud Contact Center Engineer - IVR & CRM (Sabanalarga)

Senior Cloud Contact Center Engineer - IVR & CRM (Sabanalarga)

08 nov
|
AgileEngine
|
Sabanalarga

08 nov

AgileEngine

Sabanalarga

Agile

Engine is seeking a Senior Contact Center Engineer to configure, support, and improve a cloud telephony platform and its CRM integrations in a healthcare environment.

You will configure routing, queues, IVR flows, and outbound workflows; build contact flows with scripting or automation tools; and coordinate CRM integrations using APIs, CTI, and data exchanges with Salesforce.

Familiarity with monitoring, incident response, on-call expectations, and delivering changes with proper rollback#J-18808-Ljbffr

📌 Senior Cloud Contact Center Engineer - IVR & CRM (Sabanalarga)
🏢 AgileEngine
📍 Sabanalarga

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