Job Title

Service Reliability Engineer

* CVs MUST BE IN ENGLISH *

LOCATION: BOGOTA

SRE's (All Levels)

Open to SRE's with different technical backgrounds and all levels of experience, including cloud-native, platform, and application-focused reliability engineering.

Summary of the role:

We are looking for Site Reliability Engineers (SREs) to join our integral teams supporting mission-critical airline platforms and systems.

In this role, you will focus on ensuring system reliability, availability, scalability, and performance , while driving automation and operational excellence across distributed environments.

You will collaborate with globally distributed teams in a follow-the-sun model , supporting production systems and continuously improving reliability and operational processes.

Key Responsibilities:

Reliability & Production Operations

- Ensure high availability, scalability, and resilience of production systems
- Perform incident, problem, and change management following ITIL practices
- Conduct root cause analysis (RCA) and drive resolution of production issues
- Support systems across multiple environments (test, staging, production)
- Participate in on-call / follow-the-sun rotations

Automation & Reliability Engineering

- Automate repetitive operational tasks, deployments, and recovery processes
- Improve system reliability through engineering solutions , not manual fixes
- Contribute to continuous improvement of operational processes and efficiency
- Support implementation of deployment strategies (e.g., blue/green, canary)

Observability & Performance

- Build and enhance monitoring, alerting, and observability frameworks
- Improve visibility across metrics, logs, and traces
- Track and improve SLOs/SLAs and system performance
- Perform proactive reliability analysis and capacity planning

Infrastructure & Platform Reliability

- Operate and support systems across cloud and on-prem environments
- Work with containerized and distributed systems (where applicable)




- Support Linux and/or Windows-based environments depending on the platform
- Contribute to system architecture improvements, resilience, and scalability

Application Reliability (Multi-stack)

- Troubleshoot distributed systems, microservices, and APIs
- Diagnose issues using logs, monitoring tools, and profiling techniques
- Support applications across different stacks, such as: .NET / C# applications (debugging, runtime configuration, IIS) ; and other backend technologies depending on the system landscape
- Manage runtime configuration, dependencies, and system health

Collaboration & Continuous Improvement

- Partner closely with engineering, platform, and product teams
- Contribute to post-incident reviews and reliability improvements
- Document processes, playbooks, and troubleshooting guides
- Support knowledge sharing and mentoring of junior engineers

Required Skills & Experience:

Core SRE Capabilities

- Experience as a Site Reliability Engineer or in a similar production engineering role (typically 3+ years , adaptable based on seniority)
- Strong experience in production operations and incident management
- Solid understanding of reliability concepts (availability, latency, scalability, resilience)
- Experience working in mission-critical environments

Technical Skills (Flexible Across Stacks)

- Operating systems: Linux and/or Windows Server
- Observability tools: Grafana, Prometheus, ELK, Splunk or similar
- CI/CD and automation tooling (Jenkins, GitHub Actions, etc.)
- Cloud platforms: Azure, AWS, or GCP
- Scripting/programming: Python, Shell, Go, or similar
- Understanding of distributed systems, microservices, and databases
- Familiarity with ITIL processes (incident, change, problem management)
- Container orchestration: Kubernetes, OpenShift
- .NET / C# application debugging and IIS administration
- Automation tools: Ansible or similar
- Event streaming (Kafka), caching, or messaging systems
- Database technologies (SQL/NoSQL)

Soft Skills

- Candidate should have good communication skills in

📌 Cloud Engineer/Service Reliability Engineer (Bogotá)
🏢 Amadeus
📍 Bogotá