We are looking for a Technical Support Specialist (L1/L2) to join our team and help ensure the stability and smooth operation of our payment solutions.

Responsibilities

- Handle user inquiries via phone and other communication channels, providing technical assistance and guidance.
- Monitor payment processing and identify technical issues or unusual activity.
- Handle incoming technical requests from partners, clients, and internal teams.
- Investigate payment failures, transaction errors, and integration-related issues.
- Perform initial troubleshooting and resolve L1/L2 technical incidents.
- Analyze API requests and responses, logs, and transaction statuses.
- Escalate complex technical issues to the development team and follow up until resolution.
- Communicate technical issues clearly and provide timely updates to stakeholders.
- Maintain technical documentation and incident reports.
- Work closely with Business Development, Account Management, and technical teams.

Requirements

- Previous experience in technical support, payment operations, or fintech.
- Understanding of payment processing, payment gateways, PSPs,



or online banking.
- Basic knowledge of APIs, HTTP requests, JSON, and webhooks.
- Experience with troubleshooting and investigating technical incidents.
- Ability to analyze information, identify root causes, and work independently.
- Good communication and problem-solving skills.
- Fluent Spanish and working proficiency in English.

Nice to have

- Experience working with payment providers or payment aggregators.
- Knowledge of SQL and experience with monitoring or log analysis tools.
- Familiarity with high-risk industries and alternative payment methods.
- Experience supporting payment integrations.

Work schedule

- Monday to Friday, 5/2.
- Working hours starting between 8:00 and 9:00 AM local time.

What we offer

- Opportunity to work in an international fintech environment.
- Collaboration with experienced professionals across different teams.
- Opportunities for professional growth and development.
- Competitive compensation based on experience.

📌 Tecnhical Support Specialist/ (Bogotá)
🏢 SmartFastPay
📍 Bogotá