Overview

Our client is looking for a detail-oriented and proactive Sales Operations & Retail Support Coordinator (NetSuite) to partner directly with their U.S. sales team and Chief Revenue Officer.

In this role, you will lead end-to-end sales operations for key U.S. retail accounts—managing everything from initial item setup and purchase order verification to cross-functional timeline tracking. You will serve as a central operational link across international teams in the U.S., Australia, and Asia, ensuring seamless alignment on retailer specs, deadlines, and deliverables.

Schedule:

- Monday to Friday, 9:00 a.m. to 3:00 p.m. Pacific Time (30 hours per week)

Responsibilities

- Retailer Setup and Cross-Functional Project Management: Own end-to-end item setups, portals, and compliance (e.g., WERCS), while building timelines and coordinating with general cross-functional teams (Sales, Ops, Legal, Finance) to keep projects on track using Monday.com and Airtable.
- Retailer Records, Grids, and Submissions: Maintain an organized library of retailer templates, complete assortment and promotional grids (UPCs, specs, pricing), and ensure product/customer data stays synchronized across retailer portals and internal ERP records.
- Purchase Order Coordination: Review customer POs for accuracy against approved items, pricing, and ship windows, resolve routine discrepancies directly, and maintain clear status tracking so Sales can focus on commercial matters.
- Customer Communication and Account Support: Serve as a direct contact for retailer inventory teams and assistant buyers on routine operational matters, display execution, and ship window updates, while escalating commercial decisions to Sales.
- Samples and Shipping Coordination: Manage sample/mockup needs, track inventory, issue twice-monthly stock updates, and coordinate FedEx shipments (preferring Minneapolis–St. Paul candidates if local handling is required, or coordinating with a U.S.



partner for offshore hires).
- Sales Operations Records and Spend Tracking: Track trade spend, shopper marketing commitments, and approved program budgets to support routine sales reporting.
- ERP and Data Maintenance: Maintain product, customer, and order data in NetSuite and run Excel tracking files (utilizing lookups and pivot tables for accuracy).

Requirements

- Experience supporting U.S. retail accounts or working with U.S. retailer requirements.
- Experience with retailer item setup , product submission requirements, portals, or item grids.
- Experience reviewing and processing retailer purchase orders.
- Strong written and verbal communication skills, with the judgment to manage routine customer communication professionally.
- Strong project coordination skills, including managing timelines, follow-ups, dependencies, and multiple deadlines.
- Proficiency in Microsoft Excel and comfort working with structured product and customer data.
- Familiarity with Monday.com, Airtable , or similar workflow and project tracking tools.
- Strong attention to detail and ability to identify missing or inconsistent information.
- Ability to work independently in a remote environment and collaborate across time zones.
- PowerPoint and NetSuite experience are helpful but not required. Training will be provided.

Independent Contractor Perks

- Permanent work from home
- Immediate hiring

Note Please click the " APPLY " button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we'll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.

📌 Sales Operations & Retail Support Coordinator (NetSuite) (Colombia)
🏢 Bruntwork
📍 Colombia