Mastercard Inc. is seeking a Senior Specialist for Service Desk Operations within the General Business Solutions Center. You will lead day-to-day inquiries across channels, drive knowledge base improvements with AI, and partner with cross-functional teams to enhance the overall service experience.
The role emphasizes process optimization, data-driven insights, and coaching junior staff to improve first-contact resolution and operational excellence across finance services operations.
📌 Finance Service Desk Specialist (Bogotá)
🏢 Mastercard
📍 Bogotá
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