Responsibilities
Respond to customer inquiries via phone, email, and/or chat in a timely and professional manner.
Resolve customer issues and **escalate** complex cases when necessary.
Maintain accurate records of customer interactions.
Provide product/service information clearly and accurately.
Contribute to improving customer satisfaction and service processes.
Important for Latin America: U.S. residency and work permits are not required.
Requirements
Fluent English (spoken and written) — required.
Previous experience in customer service, call centers, or BPO environments preferred.
Strong communication skills and a customer-first attitude.
Ability to multitask and stay organized under pressure.
Reliable internet connection and a quiet home workspace (remote role).
What we offer
Competitive monthly salary.
Fully remote position.
Training and growth opportunities within the company.
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📌 Customer Service Agent Co (Bogotá)
🏢 Gocreativestudios
📍 Bogotá