Who we are?
SupportYourApp is a general Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since **** to deliver secure customer and technical support.
We operate globally, supporting clients in 60 languages across diverse industries.
So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?
What You Will Do:
Provide exceptional customer support via emails;
Assist customers with order-related inquiries, including order cancellations and changes to delivery addresses or quantities;
Handle requests related to proof of payment, delayed deliveries, order tracking, invoices, and reimbursements;
Respond to customer inquiries and provide accurate information regarding products and services;
Accurately document customer interactions and update tickets in Freshdesk;
Escalate complex or unresolved issues to the appropriate internal teams when necessary;
Collaborate with internal teams to ensure timely issue resolution and a positive customer experience;
Securely work with customers' sensitive information.
What you need to succeed in this role:
Excellent English and Spanish language skills (at least C1 for both spoken and written communication);
At least 1 year of experience in a customer support role;
Experience working with Freshdesk;




Experience providing customer support via email and other communication channels;
Customer-focused mindset;
Strong analytical thinking and research skills;
Positive, proactive, and responsible attitude;
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Will be a great plus:
Previous experience supporting the trucking, transportation, or logistics industry.
Benefits:
Fixed schedule: Monday–Friday,4 AM — 12 PM, EDT;
Opportunity to cooperate fully
remotely;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Balance between project workload and personal time, but also –internal health policy;
Responsive leadership interested in your development and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture built on trust, with no time-tracking requirements.
*The items listed in this section may vary depending on the terms of your engagement.
Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these.
The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
Over ****+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.
#J-*****-Ljbffr

📌 (Fluent English & Spanish) Customer Support Consultant (Remote)
🏢 SupportYourApp
📍 Bogotá