? WE ARE HIRING | Bilingual Inside Sales Agent (English C1)
? Location: Medellín, Colombia – 100% ON-SITE
? Schedule: 42 hours per week, Monday to Sunday.
?️ English: Advanced (C1), fluent with minimal accent – required
Do you love talking to customers, building relationships and turning conversations into sales? This role is for you! ?
About the Role
We are looking for a proactive, people-oriented Bilingual Inside Sales Agent to manage and grow a portfolio of customers. You will be the go-to contact for clients, helping them discover new products, following up on their orders and making sure every interaction leaves a great impression.
Key Responsibilities
- Execute and monitor the sales strategy for your region.
- Manage your customer portfolio: track contacts, explain products and pricing, and keep accurate records in Salesforce.
- Follow up on customers and their orders in SAP and Salesforce.
- Record customer specifications and recommendations in the system.
- Learn our products in depth and understand each client's business, services and menu.
- Build relationships with existing accounts through calls offering new products (cross selling and up selling).
- Complete customer surveys to identify potential customers.
- Resolve customer complaints by investigating issues, proposing solutions and reporting to management.
- Work with the transportation and collections teams on deliveries and overdue accounts.
- Support Senior Inside Sales Agents and help boost team results.
- Keep sales history by area and customer, and report results to management.
- Recommend product improvements.
Requirements
- At least 1.5 years of experience in a bilingual (English/Spanish) role. Customer service agents with outstanding client engagement are welcome!
- Advanced (C1) English, fluent with minimal accent.
- Strong client engagement and comfort in customer-facing roles.
- Tech savvy and proactive.
- Stable work history.
Nice to Have
- Sales or customer service experience with cross selling or up selling.
- Experience with Salesforce and/or SAP.
Schedule Details
- During training: Saturdays off.
- After training and probation: Friday rotation, with 3 weeks of Friday + Saturday off and 1 week with Saturday off only.
Selection Process
- Psychometric test + 2 interviews.
? Apply now and bring your energy to a team where every customer conversation counts!