Senior Digital Designer & UX/UI Specialist

As a Senior Digital-First Designer working hybrid in Bogotá, Colombia, you’ll be a part of the marketing department of TTEC. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Colombia says it all #experienceTTEC.

As a Digital-First Senior Designer on the Marketing team, you will play a key role in two areas: translating business information into compelling visual products that support our go-to-market, executive communications, and brand initiatives, and leading the creation and evolution of web assets and experiences across TTEC’s ecosystem of brands (Percepta, TTEC & TTEC Digital).

This hybrid role sits between UX/UI, visual creativity, and brand design, with a strong focus on delivering high-performing, visually compelling, and user-centered web experiences. You will drive innovation across TTEC and Percepta's websites, exploring and applying new approaches in interactivity, multimedia, design systems, and AI-enabled experiences that elevate campaign effectiveness and web engagement. You will act as the primary design leader on the PERCEPTA brand department, crafting its communications and digital presence, while serving as the UX/UI leader across the TTEC web ecosystem.

You will also contribute to the development of presentations, business communications, and information-rich marketing assets for PERCEPTA, applying strong storytelling, information design, and visual communication principles to simplify complex concepts and improve audience understanding. Strong understanding of modern web design principles, information architecture, responsive design, HTML fundamentals, and real-time prototyping tools such as Figma and Webflow is essential.





A significant part of the role involves partnering closely with content, marketing, and implementation teams to continuously improve the user experience, visual quality, and performance of our web channels. This includes designing and refining site architecture, wireframes and templates, navigation systems, landing pages, user journeys, campaign experiences, and digital assets that keep our brands modern, cohesive, and effective. You will be expected to think beyond aesthetics, helping teams shape narratives, simplify complexity, and transform business challenges into effective communication and digital experience elements.

What you will do:

Digital ideation: Bring fresh ideas for worldwide leader brands in the customer experience market, creating exciting opportunities for new thinking, research & interaction in the digital field. Seek to implement the most innovative tools on TTEC's web channels in terms of user experience, animation components, and graphic resources that capture the audience's attention and transform it into conversion and outcomes. Develop engaging UI and interaction designs, incorporating thoughtful data visualization and visual elements that improve comprehension and drive user engagement. Test, measure, and refine digital assets, web experiences, and visual solutions to optimize performance and effectiveness. Create low
- and high-fidelity wireframes, prototypes,



and experience concepts that support decision-making and accelerate implementation.

Creative execution: Lead the development of design elements, presentations, sales materials, and other high-visibility corporate and marketing documents. Facilitate stakeholder discussions to define requirements, challenge assumptions, and align creative solutions with business objectives. Present design rationales and creative recommendations to stakeholders, to produce effective visual communications.

Project management: Independently manage medium
- to large-scale design initiatives from concept through final delivery. Provide strategic recommendations on content structure, storytelling approaches, and visual frameworks that improve communication effectiveness in our web channels and communications. Exercise judgment when balancing business priorities, stakeholder expectations, timelines, and creative quality.

Cross-department collaboration: Partner directly with marketing leaders, product teams, subject matter experts, and senior stakeholders to transform complex ideas into clear and engaging visual communications. Analyze, reorganize, and synthesize large volumes of information to improve clarity, narrative flow, and audience comprehension.

Brand & creative management: Ensure consistency with brand standards while identifying opportunities to evolve and elevate visual systems, design patterns and communication approaches. Present design rationale and recommendations confidently to stakeholders and incorporate feedback effectively for highly efficient products. Identify opportunities to improve workflows, presentation standards, templates, and design processes.

What you bring:

Tech Ski

📌 Senior Digital Designer (Bogotá)
🏢 TTEC
📍 Bogotá