? We’re Hiring: Customer Service Representative – Remote (Colombia)
We’re looking for a Customer Service Representative to join a U.S.-based logistics technology company whose platform helps freight brokers automate and speed up their quoting process.
? What you’ll do:
✅ Manage incoming support tickets and resolve Tier 1 issues quickly and professionally
✅ Guide new customers through onboarding and help them get the most out of the platform
✅ Troubleshoot common product issues and escalate complex cases
✅ Document interactions, troubleshooting steps, and resolutions in the support system
✅ Identify recurring issues and share feedback to improve the customer experience
? What we’re looking for:
? C1 English level : clear,
confident written and verbal communication
? 1+ year of experience in customer service, technical support, or help desk
? Experience with ticketing systems such as Zendesk, Jira, or similar
? Customer-first, proactive, detail-oriented, and coachable
? What we offer:
? 100% Remote in COLOMBIA
? Indefinite-term contract with all legal benefits + benefits (gym + health plan)
? Monday to Friday, 7:00 a.m. – 4:00 p.m or 8:00 a.m. – 5:00 p.m. (Colombia time)